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Beta prevents my 'real' version from opening a workspace window

Community Beginner ,
Jul 21, 2023 Jul 21, 2023

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A recent update of Photoshop (Beta), which I like BTW, prevents the main application window of my licensed version of Photoshop (24.6) from opening.  The splash screen loads, but the main application window does not, even when I click on the Photoshop icon in the task bar on my Windows 11 machine.  Photoshop (Beta) works fine.

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correct answers 1 Correct answer

Community Beginner , Jul 29, 2023 Jul 29, 2023

Turns out that when Photoshop (Beta) was just updated to version 25.0, my licensed version 24.7 loads properly again.  Both work together - problem is solved.

 

Richard

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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Can you see 24.6 in the creative cloud app? 

Does it say there are updates available?

Have you tried reinstalling the full release version?

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Community Beginner ,
Jul 22, 2023 Jul 22, 2023

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1. If I open the Creative Cloud app and hover over 'Photoshop' in the
apps window, it says 24.6
2. The Creative Cloud app does *not* indicate that any updates are
available
3. I have not tried to reinstall the full version of Photoshop - I can try
that. With Photoshop (Beta) installed, will that work?

Thanks for your help!

--
Richard

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Curious @Richard26627624adhd , if you open Ps beta and then in your applications folder click on Ps release, you are saying you can not run both at the same time?

 

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Community Beginner ,
Jul 25, 2023 Jul 25, 2023

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Hi Cory,

 

Not exactly.  I can't get my licensed version of Photoshop to open a window on the desktop.  It shows the splash screen, the taskbar icon indicates it's active, but even clicking on the taskbar icon won't open the main window.   However, Photoshop (beta) opens just fine.

 

It doesn't matter if I try to start licensed Photoshop before or after starting Photoshop (beta), or vice versa.  Each is closed before attempting to open the other.  Fortunately I can do my work in Photoshop (beta) so I'm not shut down, but this is annoying.

 

I don't try to run both at once. 

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Ok, thanks for the update. That is working as designed because Ps beta is the "newest" version of Ps that your computer has on it. Ps will always open with the newest version and that is as designed, not a bug.  The way to solve this is to NOT have Ps beta on your system, or always open Ps release version first, then drag and drop or open your files into it as normal.

 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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quote

...but the main application window does not [load], even when I click on the Photoshop icon in the task bar on my Windows 11 machine. 

By @Richard26627624adhd

 

Can you check to see if something is wrong with the icon in the taskbar (just to make sure)?

  • Remove the current icon
  • Launch Photoshop from the Start menu
    or
  • Launch Photoshop from Creative Cloud
  • If either works: right-click the new icon and pin it to the taskbar

 

Jane

 

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Community Beginner ,
Jul 27, 2023 Jul 27, 2023

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Hi Jane,

Neither approach worked.  Photoshop (Beta) still loads fine.

 

BTW, I'm running Windows 11 Pro

 

Richard

 

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Community Beginner ,
Jul 29, 2023 Jul 29, 2023

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Turns out that when Photoshop (Beta) was just updated to version 25.0, my licensed version 24.7 loads properly again.  Both work together - problem is solved.

 

Richard

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