Beta PS Strawberry Letter - panels disappear when using neural filter?

[ultrachrome]

I've using the new Beta PS but when I go to neural filters now all of my panel menus disappear which makes colorizing really difficult because I no longer have access to my swatches. With the previous version, when setting color points in the colorize window, I had access to my swatches where I had many swatches stored for different colors that work well. For instance flesh tone, sky, concrete, asphalt as well as colors the neural filter commonly uses. Now these are gone when the filter window is open. Can I get these back somehow or is this just how the Beta works?

[ultrachrome]

I posted about this yesterday and didn't get a responce so I'm rephrasing this  with some hope of some help.

In the previous version of PS, when you went into neural filters you still had access to panel menus so I could get at my swatches for color points in the Colorize window. With Strawberry Lake this is gone. Short of making a list of all my hex codes and typing them into the color picker everytime I want to use a color I know works and give expected results, is there a way to get to my swatches when the colorize window is open. 

Willy nilly grabbing colors from the color picker is a pretty blunt tool to getting good results on the first click. 

Frustrated 😡

Thanks

[Kevin Stohlmeyer]

Hi @ultrachrome I merged your two posts since they were in different forums. What version of the beta are you running? 24.6, 24.7?

[ultrachrome]

Thank you Kevin - 24.7

[Trevor.Dennis]

With any display related issues, my first suggestion is Deactivate Native Canvas.  You need to restart Photoshop to see the effect.

[ultrachrome]

Thanks Trevor...I checked and this was already turned off.

[Kevin Stohlmeyer]

Hi @ultrachrome you need to turn it ON. Then restart PS.

[ultrachrome]

Haha...opps.  Anyway, I tried this now and the panel menus still disappear when I'm in the Neural filter window.

[Kevin Stohlmeyer]

@ultrachromeit would be helpful if you could supply some screenshots of before and durin the Neural filter explaining what you are experiencing.

[ultrachrome]

Thanks for your time Kevin. Here's the screen shots...

[ultrachrome]

Although i would like some of the new feature in Strawberry Letter, I've now reverted to 24.4.0 because of this being missing in the Beta version. Fingers crossed when Strawberry Letter is no long a Beta version, that this panel disappearing issue is fixed.

[CoryShubert]

Hi @ultrachrome 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[ultrachrome]

Thank you Cory...

Adobe Photoshop Version: 24.7.0 20230612.m.2205 9cfa76c x64
Number of Launches: 27
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3086
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3696 MHz
Built-in memory: 65468 MB
Free memory: 41988 MB
Memory available to Photoshop: 51351 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Sophia Info:
-Ps_Feature_Flag campaignID:56808 variationID:172683
D3D12Warp renderer: Disabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
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IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,088 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 3
Display Bounds: top=0, left=-1920, bottom=1080, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=159954403 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230612.m.2205 9cfa76c x64

[497 ms]
Start sniffer 2023-06-16 10:53:19
# Photoshop Version: Adobe Photoshop 24.7.0 20230612.m.2205 9cfa76c x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=159954403 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230612.m.2205 9cfa76c x64

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Display 1
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Display 2
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\\.\DISPLAY1
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API version: 12.0 (12.0)
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Driver age: 11 months
Driver version: 31.0.15.1694
Supports UMA: UNSUPPORTED
D3D-ID: 7041
End platform native
{184 ms}

{184 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY1
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Bounds: (0, 0) -> (1,920, 1,080)
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Display 1
Display: \\.\DISPLAY3
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Display 2
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# devices: 1
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\\.\DISPLAY1
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GPU accessible RAM: 8,480 MB
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API version: 2.1 (2.1.2 NVIDIA 516.94)
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Vendor name: NVIDIA
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Driver date: 2022-07-21 000000.000000-000
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{310 ms}

{310 ms}
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API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 202 GB / s
Compute score: 2,516.89
Device name string: NVIDIA GeForce GTX 1070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{427 ms}

Exit code kExitNormal
End sniffer 2023-06-16 10:53:19
[kStatusNormal, kExitNormal]

[497 ms]
Finish RunAllAPIs

[3061 ms]
Start GetSnifferResult

[3061 ms]
Finish GetSnifferResult

------- Sniffer output
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License Type: Subscription
Serial number: 96040746244570885781
GUIDBucket:
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Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\FILMRE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 475.9G, 101.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
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ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
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libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
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libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
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PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.7
PSViews.dll Adobe Photoshop 2023 24.7
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WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.1.0-11-16f02e5
UPIC 2.6.0

Required plugins:

Accented Edges 24.7 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.7 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.7 - from the file “Filter Gallery.8bf”
Average 24.7 - from the file “Average.8bf”
Bas Relief 24.7 - from the file “Filter Gallery.8bf”
BMP 24.7 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.7 - from the file “Filter Gallery.8bf”
Charcoal 24.7 - from the file “Filter Gallery.8bf”
Chrome 24.7 - from the file “Filter Gallery.8bf”
Cineon 24.7 - from the file “Cineon.8bi”
Clouds 24.7 - from the file “Clouds.8bf”
Color Halftone 24.7 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.7 - from the file “Filter Gallery.8bf”
Coloriage 12.6.1353.20099 - from the file “Coloriage_64.8bf”
Conté Crayon 24.7 - from the file “Filter Gallery.8bf”
Craquelure 24.7 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.7 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.7 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.7 - from the file “Filter Gallery.8bf”
Crystallize 24.7 - from the file “Standard MultiPlugin.8bf”
Cutout 24.7 - from the file “Filter Gallery.8bf”
Dark Strokes 24.7 - from the file “Filter Gallery.8bf”
De-Interlace 24.7 - from the file “Standard MultiPlugin.8bf”
Dicom 24.7 - from the file “Dicom.8bi”
Difference Clouds 24.7 - from the file “Clouds.8bf”
Diffuse Glow 24.7 - from the file “Filter Gallery.8bf”
Displace 24.7 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.7 - from the file “Filter Gallery.8bf”
Entropy 24.7 - from the file “statistics.8ba”
Epson Print Layout 1.0 - from the file “Epson Print Layout.8li”
Export Color Lookup Tables 24.7 - from the file “Export3DLUT.8be”
Extrude 24.7 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.7 - from the file “FastCore.8bx”
Fibers 24.7 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.7 - from the file “Filter Gallery.8bf”
Filter Gallery 24.7 - from the file “Filter Gallery.8bf”
Fix Motion-Blur 4.0.3.0 - from the file “FocusMagic64.8bf”
Fix Out-of-focus Blur 4.0.3.0 - from the file “FocusMagic64.8bf”
Fresco 24.7 - from the file “Filter Gallery.8bf”
Glass 24.7 - from the file “Filter Gallery.8bf”
Glowing Edges 24.7 - from the file “Filter Gallery.8bf”
Grain 24.7 - from the file “Filter Gallery.8bf”
Graphic Pen 24.7 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.7 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.7 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.7 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.7 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.7 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.7 - from the file “Filter Gallery.8bf”
JPEG 2000 24.7 - from the file “JPEG2000.8bi”
Kurtosis 24.7 - from the file “statistics.8ba”
Lens Blur 24.7 - from the file “Lens Blur.8bf”
Lens Correction 24.7 - from the file “Lens Correction.8bf”
Lens Flare 24.7 - from the file “Standard MultiPlugin.8bf”
Liquify 24.7 - from the file “Liquify.8bf”
Matlab Operation 24.7 - from the file “ChannelPort.8bf”
Maximum 24.7 - from the file “statistics.8ba”
Mean 24.7 - from the file “statistics.8ba”
Measurement Core 24.7 - from the file “MeasurementCore.8me”
Median 24.7 - from the file “statistics.8ba”
Mezzotint 24.7 - from the file “Standard MultiPlugin.8bf”
Minimum 24.7 - from the file “statistics.8ba”
MMXCore Routines 24.7 - from the file “MMXCore.8bx”
Mosaic Tiles 24.7 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.7 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.7 - from the file “Filter Gallery.8bf”
Note Paper 24.7 - from the file “Filter Gallery.8bf”
NTSC Colors 24.7 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.7 - from the file “Filter Gallery.8bf”
OpenEXR 24.7 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.7 - from the file “Filter Gallery.8bf”
Palette Knife 24.7 - from the file “Filter Gallery.8bf”
Patchwork 24.7 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.7 - from the file “Standard MultiPlugin.8bf”
PCX 24.7 - from the file “PCX.8bi”
Photocopy 24.7 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.7 - from the file “ChannelPort.8bf”
Pinch 24.7 - from the file “Standard MultiPlugin.8bf”
Pixar 24.7 - from the file “Pixar.8bi”
Plaster 24.7 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.7 - from the file “Filter Gallery.8bf”
Pointillize 24.7 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.7 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.7 - from the file “PBM.8bi”
Poster Edges 24.7 - from the file “Filter Gallery.8bf”
Radial Blur 24.7 - from the file “Standard MultiPlugin.8bf”
Radiance 24.7 - from the file “Radiance.8bi”
Range 24.7 - from the file “statistics.8ba”
Render Color Lookup Grid 24.7 - from the file “Export3DLUT.8be”
Reticulation 24.7 - from the file “Filter Gallery.8bf”
Ripple 24.7 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.7 - from the file “Filter Gallery.8bf”
Save for Web 24.7 - from the file “Save for Web.8be”
ScriptingSupport 24.7 - from the file “ScriptingSupport.8li”
Shear 24.7 - from the file “Standard MultiPlugin.8bf”
Skewness 24.7 - from the file “statistics.8ba”
Smart Blur 24.7 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.7 - from the file “Filter Gallery.8bf”
Solarize 24.7 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.7 - from the file “Filter Gallery.8bf”
Spherize 24.7 - from the file “Standard MultiPlugin.8bf”
Sponge 24.7 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.7 - from the file “Filter Gallery.8bf”
Stained Glass 24.7 - from the file “Filter Gallery.8bf”
Stamp 24.7 - from the file “Filter Gallery.8bf”
Standard Deviation 24.7 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.7 - from the file “Filter Gallery.8bf”
Summation 24.7 - from the file “statistics.8ba”
Targa 24.7 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.7 - from the file “Filter Gallery.8bf”
Tiles 24.7 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 24.7 - from the file “Filter Gallery.8bf”
Twirl 24.7 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.7 - from the file “Filter Gallery.8bf”
Vanishing Point 24.7 - from the file “VanishingPoint.8bf”
Variance 24.7 - from the file “statistics.8ba”
Water Paper 24.7 - from the file “Filter Gallery.8bf”
Watercolor 24.7 - from the file “Filter Gallery.8bf”
Wave 24.7 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.7 - from the file “WIASupport.8li”
Wind 24.7 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.7 - from the file “WBMP.8bi”
ZigZag 24.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

SRDx NO VERSION - from the file “C:\Program Files\LaserSoft Imaging\Photoshop SRDx Plug-in\SRDx.8bf”

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.6.1.2 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.6.1\"
CDO: 1.138.1
CmdN: 1.18.5
CDP: 1.162.1
Projects: 1.7.0
Loaded at: 231 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 6307 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 234 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 237 ms - launch time impact: 0 ms
Chrono (Prepared) 1.0.2.0 - from the file "Plugin Market Place"
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 5034 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Neural Filters (Prepared) 1.15.0.95 - from the file "Required Folder"
Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
Loaded at: 6309 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.27.4.0 - from the file "Required Folder"
Loaded at: 6312 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 6315 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.0.4.0 - from the file "Required Folder"
Loaded at: 6316 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5036 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5038 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"
Loaded at: 6319 ms - launch time impact: 0 ms
Scan time: 1 ms - entries: 48

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

[CoryShubert]

Thank you for the update @ultrachrome one thing we see:

Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: 2022-07-21 000000.000000-000
Driver age: 11 months
Driver version: 31.0.15.1694 - your driver is very old and should be updated, computer restarted, does this issue still persist?

[ultrachrome]

Thank you Cory

I updated to 536.23 and restarted Photoshop - same results no panels. Restarted the computer - same results no panels.  Is this not happening on other people's computers?

[BrettN · Accepted solution]

Photoshop allows you to customize the application layout, including which panels are open and where they are positioned. These customizations are called "Workspaces." Photoshop comes with a number of default workspaces (Motion, Painting, Photography, etc). You can customize them and create new ones. You can add missing panels by going to the Window menu and selecting the desired panel.

Most of the time, you switch workspaces by going to Window > Workspace. However, one exception to this is going to Filter > Neural Filters also switches to a differnent workspace. 

By default, the Neural Filters workspace only has the Neural Filters panel open. You can customize this workspace the same as others, adding and moving various panels (except for UXP-based panels, which will be greyed-out). But panels you have open in one workspace do not automatically carry over to other workspaces (unless you already had them open). 

What likely happened for you is your preference settings were reset. This will cause workspaces to return to their default appearance. Thus, the Swatches panel would be closed when you enter Neural Filters. You can access it again from the Window menu while in the Neural Filters workspace. 

[ultrachrome]

Thank you for your thoughtful reply. This fixes the issue!! In the previous version, I didn't need to do this but this beta version cleared all of my presets so that makes sense.