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Can't use generativ fill, saying not above 18, but I'm 35, where to change this?

New Here ,
May 30, 2023 May 30, 2023

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Can't use generativ fill, saying not above 18, but I'm 35, where to change this?

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correct answers 1 Correct answer

Community Expert , May 30, 2023 May 30, 2023

Hi @Daniel 22121212 

 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date

...

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @Daniel 22121212 

 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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New Here ,
Jun 07, 2023 Jun 07, 2023

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Thank you! 
"-Log into Behance with your Adobe ID and enter your Date of Birth."

solved my problem. 

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