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Can't use generative fill

Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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I have upgraded the Photoshop beta to the latest version, but when I use the generative fill function, it still asks me to upgrade to the latest version.

ps. My Generative Fill isn't grayed out, but can't work for no reason.

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Which version of Photoshop Beta do you have installed?

 

Upgrade your copy of Photoshop (beta) to version 2... - Adobe Support Community - 13986957

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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thanks for the answer!

I have upgraded to 24.7. and it shows that this is the latest version in my creative cloud.螢幕擷取畫面 2023-08-16 161351.jpg

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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The Generative fill function isn't available since August 14th. See linked document in my former answer.

 

In a first step try to reset the CC desktop app. Make sure it's in the foreground and then press:

  • Win: Ctrl + Alt + R
  • Mac: Cmd + Opt + R

If that fails, sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

If this doesn't help and the Beta 25.0 isn't still available try the steps in the following linked documents:

Not all apps displayed for download | Creative Cloud desktop app (adobe.com)

Creative Cloud Public Beta FAQ (adobe.com)

 

Do you have a Enterprise account? If yes, it's possible that your organization have disabled the auto-update option. Contact your IT department for further assistance.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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@Lisa Sj3169588049kp you do not have the latest version of Ps beta, the latest is: Adobe Photoshop Version: 25.0.0 20230801.m.2265 3a00623 x64

Log out and back in to your CCD app, then click on applications and check for updates and see if you will be given the 25.0 update option.

 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Thanks a lot for the support, I have the enterprise account. But after checking my account preference setting it shows the auto-update option is active. After reloading my account and trying all the methods you mention above, Beta 25.0 still doesn't show...

 

Currently, I'm in Taiwan, or does this function available depend on the region?

 

螢幕擷取畫面 2023-08-17 110158.jpg

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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You have an Enterprise account. Contact your IT department for further assistance.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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