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Cannot import image or add layer

Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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I attempted to import an image and received the error "could not complete your request because of a program error". I then attempted to add a layer and received the same error. The initial file type I was trying to import was a .tif file, so I changed the file type to .png and still encountered the same issue. I relaunched PS and created a new project and nothing seems to be fixing the error. Could it be due to file sizes?
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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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That's the sort of messed up behavour that will probably come right by resetting Preferences.  We have to remember that this is a beta version, so is much more likely to get its knickers in a twist.

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Adobe Employee ,
Jun 08, 2023 Jun 08, 2023

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@default303643872wqjd7 are you talking about Ps web or desktop, you have selected web as the topic and we want to be sure we understand where you are seeing this issue.

 

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hi Cory,

This was on the beta version of Ps web.

Thanks,

Kaitlin

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hi Trevor, 

Could you please elaborate on how to reset your preferences? I am a new user of Ps web so haven't figured it all out yet.

Cheers,

Kaitlin

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Open Preferences with Ctrl k (Cmd k)

Hit the reset button

and restart Photoshop

image.png

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