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Cant use Generative Fill

New Here ,
May 28, 2023 May 28, 2023

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Saying I have to be 18 or older to use. Im 21 

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Community Expert ,
May 28, 2023 May 28, 2023

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@Clifford30118420odlj 

 

You need to tell Adobe your age.

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html 

 

 

I'll move your post to the primary thread in Photoshop beta

~ Jane

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New Here ,
May 28, 2023 May 28, 2023

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I'm also facing the same problem. I can't find the place to fill the birth date anywhere.

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Community Expert ,
May 28, 2023 May 28, 2023

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@Monique Thamasia  @Clifford30118420odlj 

 

Alternatively, contact Adobe Customer Care:


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I'll move your post to the primary thread in Photoshop beta

~ Jane

 

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