• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

De-install beta version Illustrator and Photoshop without de-installing the current version

Explorer ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

I have the beta-version of illustrator and photoshop on my pc suddenly. (I didn't install them) I tried to de-install them cuz they took over being the default app to open my files, which is super annoying. I don't want to switch to them cuz both application are buggy and don't work. Illustrator beta even crashes on start. The problem is that when I try to de-install the beta version over the creative cloud desktop it ALSO de-installs the normal photoshop/ illustrator version!? How do I get rid of them?

Views

306

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 20, 2023 Sep 20, 2023

@anyrei what do you mean "the beta version just came back"? Are you an individual account or are you in a managed environment like Enterprise, Education or Teams where an IT admin may control these installs?

 

If not, this sounds like you have bigger issues with permissions if your uninstalled apps keep restoring. At this point its probably best to run the CC Cleaner Tool and do a clean wipe of everything, then reinstall CC Desktop app and then install your public release apps. Also go to the CC

...

Votes

Translate

Translate
Community Expert ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

uninstall both the beta versions.

if the cc desktop app shows the non-betas are available for install, click install.

 

<moved from cc desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 20, 2023 Sep 20, 2023

Copy link to clipboard

Copied

Sadly that solution only works for a few days. Cuz as described in my problem above I already had done that and the beta version just came back a sa second version of Photoshop and took over my file extensions. I still did the whole process again: De-installed beta, reinstalled normal CC versions. This morning I started my PC, all my file extensions are broken, photoshop had the dreaded firefly update and beta versions are back -.- 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 20, 2023 Sep 20, 2023

Copy link to clipboard

Copied

@anyrei what do you mean "the beta version just came back"? Are you an individual account or are you in a managed environment like Enterprise, Education or Teams where an IT admin may control these installs?

 

If not, this sounds like you have bigger issues with permissions if your uninstalled apps keep restoring. At this point its probably best to run the CC Cleaner Tool and do a clean wipe of everything, then reinstall CC Desktop app and then install your public release apps. Also go to the CC Desktop app preferences and turn off auto update.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 20, 2023 Sep 20, 2023

Copy link to clipboard

Copied

LATEST

I have an individual account. And thank you for your quick reply. I had automatic update turned off only for illustrator individually and that had made me think I had it turned off in general. I have turned it off now in the Desktop App! Thx!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 20, 2023 Sep 20, 2023

Copy link to clipboard

Copied

<moved from cc desktop>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines