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Download error fail from CC at 12% every time

New Here ,
Nov 22, 2022 Nov 22, 2022

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It would be great to try it, but I keep getting 'Installation failed" at the 12% download point every time (6 trys so far). I have not been able to see a problem like this elsewhere. Also no problems with the CC installation and management of full apps. My computer is more than capable of handling it and meets requirements.

 

Deets:

Edition Windows 11 Pro
Version 21H2
Installed on ‎2022-‎03-‎22
OS build 22000.1219
Experience Windows Feature Experience Pack 1000.22000.1219.0


Processor 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

ToddYeadonCI_0-1669136488765.png

 

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Desktop-Windows

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correct answers 1 Correct answer

Adobe Employee , Nov 22, 2022 Nov 22, 2022

Hi ToddYeadon@CI sorry you are seeing this. Are you having any internet issues?

 

Here are some steps that you can try to see if this solves your download issue:
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Let us know if this solves it.

 

Thank you,

Cory

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi ToddYeadon@CI sorry you are seeing this. Are you having any internet issues?

 

Here are some steps that you can try to see if this solves your download issue:
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Let us know if this solves it.

 

Thank you,

Cory

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New Here ,
Dec 16, 2022 Dec 16, 2022

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That did it. Do not have PS regular open and also make sure the internet connection is stable too.

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