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error in the preferences save file

New Here ,
Nov 23, 2022 Nov 23, 2022

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Good morning, when i close photoshop I get an error in the preferences save file, and all my preferences gone and when i try open psdc file from my cloud it says that it cannot be opened because it is incompatible with this version of photoshop, even though I did it in this photoshop.

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hi @Daria25318654d627 sorry to hear this. 

 

Try resetting Prefs for the Beta:

/Users/yoourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings 

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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