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Generative Fill Not Working (with error code)

Community Beginner ,
May 21, 2024 May 21, 2024

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For a couple months now, my generative fill feature has not worked.

Every time I try to use it, I get this error.
"We've encountered an issue and can't complete your request at this time."
This is a feature we use OFTEN.
Please help!

Current Version: 25.10 m.2625
Photoshop (Beta) on Windows 10 Enterprise
OS Build 19045.4412

TOPICS
Desktop-Windows

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Hi @Katey357814243eir please contact your IT Admin and make sure they are not blocking anything with Ps beta as they have the ability to do so.  Here is an article on this issue.

 

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

Thanks,

Cory - Photoshop Product Manager

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Community Beginner ,
May 21, 2024 May 21, 2024

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Hello Cody!
Thanks for the response. I’d actually seen another reply suggesting we do this on a similar question – our admin says nothing is blocked.
Thanks!

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Community Beginner ,
May 21, 2024 May 21, 2024

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Also - it might be noteworthy that this problem originated in the regular version of Photoshop. I saw online to try it through Beta, and it's also happening there. It worked for a long time, and no changes were made on admin's side.

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Thanks for the info @Katey357814243eir, two things to try.

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

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Community Beginner ,
May 22, 2024 May 22, 2024

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Hi Cory! (Sorry about getting your name wrong before, I realized but couldn’t edit.)

I tried resetting the preferences with no luck.

Here’s the system info you requested. 😊

Adobe Photoshop Version: 25.10.0 20240519.m.2625 a247d6d x64
Number of Launches: 21
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4412
System architecture: Intel CPU Family:6, Model:10, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(2:8), HyperThreading
Physical processor count: 10
Logical processor count: 12
Processor speed: 2688 MHz
Built-in memory: 15812 MB
Free memory: 10125 MB
Memory available to Photoshop: 11625 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
NGL Version: 1.37.0.8
Sophia Info:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:81680 variationID:252711
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Intel(R) Iris(R) Xe Graphics
GPUVendor: INTEL
Intel(R) Iris(R) Xe Graphics UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,417 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Display Type: SDR
Display: 2
Display Bounds: (1920, 0) -> (3840, 1080)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop (Beta)\\sniffer.exe<>" -baseTimeMS=85010389 -comment=Photoshop Version: Adobe Photoshop 25.10.0 20240519.m.2625 a247d6d x64

[1 ms]
Start GetSnifferResult

[2808 ms]
Start sniffer 2024-05-22 07:47:46
# Photoshop Version: Adobe Photoshop 25.10.0 20240519.m.2625 a247d6d x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=85010389 -comment=Photoshop Version: Adobe Photoshop 25.10.0 20240519.m.2625 a247d6d x64

{1104 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1<>
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)

Display 1
Display: \\.\DISPLAY2<>
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1<>
\\.\DISPLAY2<>
GPU accessible RAM: 8,417 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,289 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-08-11 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.4644
Supports UMA: SUPPORTED
D3D-ID: 18088
End platform native
{1653 ms}

{1653 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1<>
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)

Display 1
Display: \\.\DISPLAY2<>
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1<>
\\.\DISPLAY2<>
GPU accessible RAM: 8,423 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,289 MB
API version: 4.6 (4.6.0 - Build 31.0.101.4644)
Device version: 4.6 (4.6.0 - Build 31.0.101.4644)
Vendor name: INTEL
Driver date: 2023-08-11 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.4644
GLSL version: 4.60 (4.60 - Build 31.0.101.4644)
End platform OpenGL
{1849 ms}

{1849 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,631 MB
VRAM: 6,631 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 24 GB / s
Compute score: 794.09
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{2717 ms}

Exit code kExitNormal
End sniffer 2024-05-22 07:47:47
[kStatusNormal, kExitNormal]

[2808 ms]
Finish RunAllAPIs

[2823 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070092957796077053
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\KATEY~1.JOH\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 235.6G, 38.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/04/15-06:43:11 79.3070322 79.3070322
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.bccf366 79.bccf366
AdobeXMP.dll Adobe XMP Core 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPFiles.dll Adobe XMP Files 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPScript.dll Adobe XMP Script 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AGM.dll AGM 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/04/13-13:02:24 79.dc1f980 79.dc1f980
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
AXE8SharedExpat.dll AXE8SharedExpat 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
AXEDOMCore.dll AXEDOMCore 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
BIB.dll BIB 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
BIBUtils.dll BIBUtils 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
CoolType.dll CoolType 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll dynamiclinkmediaserver 24.0.0
dvaadameve.dll Adobe DVA 2024 24.2.0
dvaappsupport.dll Adobe DVA 2024 24.2.0
dvaaudiodevice.dll dynamiclinkmediaserver 24.0.0
dvaaudiodsp.dll dynamiclinkmediaserver 24.0.0
dvacore.dll Adobe DVA 2024 24.2.0
dvacrashhandler.dll Adobe DVA 2024 24.2.0
dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
dvamarshal.dll Adobe DVA 2024 24.2.0
dvamediatypes.dll Adobe DVA 2024 24.2.0
dvametadata.dll dynamiclinkmediaserver 24.0.0
dvametadataapi.dll Adobe DVA 2024 24.2.0
dvametadataUI.dll Adobe DVA 2024 24.2.0
dvanet.dll Adobe DVA 2024 24.2.0
dvaplayer.dll Adobe DVA 2024 24.2.0
dvascripting.dll Adobe DVA 2024 24.2.0
dvatemporalxmp.dll dynamiclinkmediaserver 24.0.0
dvatexteditor.dll Adobe DVA 2024 24.2.0
dvatransport.dll Adobe DVA 2024 24.2.0
dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/03/11-13:26:40 79.18e6c99 79.18e6c99
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/04/04-23:54:54 79.ff77362 79.ff77362
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.10
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.10
PSViews.dll Adobe Photoshop 2024 25.10
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.e2a5854 79.e2a5854
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.10 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.10 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.10 - from the file “Filter Gallery.8bf”
Average 25.10 - from the file “Average.8bf”
Bas Relief 25.10 - from the file “Filter Gallery.8bf”
BMP 25.10 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.10 - from the file “Filter Gallery.8bf”
Charcoal 25.10 - from the file “Filter Gallery.8bf”
Chrome 25.10 - from the file “Filter Gallery.8bf”
Cineon 25.10 - from the file “Cineon.8bi”
Clouds 25.10 - from the file “Clouds.8bf”
Color Halftone 25.10 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.10 - from the file “Filter Gallery.8bf”
Conté Crayon 25.10 - from the file “Filter Gallery.8bf”
Craquelure 25.10 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.10 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.10 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.10 - from the file “Filter Gallery.8bf”
Crystallize 25.10 - from the file “Standard MultiPlugin.8bf”
Cutout 25.10 - from the file “Filter Gallery.8bf”
Dark Strokes 25.10 - from the file “Filter Gallery.8bf”
De-Interlace 25.10 - from the file “Standard MultiPlugin.8bf”
Dicom 25.10 - from the file “Dicom.8bi”
Difference Clouds 25.10 - from the file “Clouds.8bf”
Diffuse Glow 25.10 - from the file “Filter Gallery.8bf”
Displace 25.10 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.10 - from the file “Filter Gallery.8bf”
Entropy 25.10 - from the file “statistics.8ba”
Export Color Lookup Tables 25.10 - from the file “Export3DLUT.8be”
Extrude 25.10 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.10 - from the file “FastCore.8bx”
Fibers 25.10 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.10 - from the file “Filter Gallery.8bf”
Filter Gallery 25.10 - from the file “Filter Gallery.8bf”
Fresco 25.10 - from the file “Filter Gallery.8bf”
Glass 25.10 - from the file “Filter Gallery.8bf”
Glowing Edges 25.10 - from the file “Filter Gallery.8bf”
Grain 25.10 - from the file “Filter Gallery.8bf”
Graphic Pen 25.10 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.10 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.10 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.10 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.10 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.10 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.10 - from the file “Filter Gallery.8bf”
JPEG 2000 25.10 - from the file “JPEG2000.8bi”
Kurtosis 25.10 - from the file “statistics.8ba”
Lens Blur 25.10 - from the file “Lens Blur.8bf”
Lens Correction 25.10 - from the file “Lens Correction.8bf”
Lens Flare 25.10 - from the file “Standard MultiPlugin.8bf”
Liquify 25.10 - from the file “Liquify.8bf”
Matlab Operation 25.10 - from the file “ChannelPort.8bf”
Maximum 25.10 - from the file “statistics.8ba”
Mean 25.10 - from the file “statistics.8ba”
Measurement Core 25.10 - from the file “MeasurementCore.8me”
Median 25.10 - from the file “statistics.8ba”
Mezzotint 25.10 - from the file “Standard MultiPlugin.8bf”
Minimum 25.10 - from the file “statistics.8ba”
MMXCore Routines 25.10 - from the file “MMXCore.8bx”
Mosaic Tiles 25.10 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.10 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.10 - from the file “Filter Gallery.8bf”
Note Paper 25.10 - from the file “Filter Gallery.8bf”
NTSC Colors 25.10 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.10 - from the file “Filter Gallery.8bf”
OpenEXR 25.10 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.10 - from the file “Filter Gallery.8bf”
Palette Knife 25.10 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.10 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.10 - from the file “Standard MultiPlugin.8bf”
PCX 25.10 - from the file “PCX.8bi”
Photocopy 25.10 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.10 - from the file “ChannelPort.8bf”
Pinch 25.10 - from the file “Standard MultiPlugin.8bf”
Pixar 25.10 - from the file “Pixar.8bi”
Plaster 25.10 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.10 - from the file “Filter Gallery.8bf”
Pointillize 25.10 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.10 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.10 - from the file “PBM.8bi”
Poster Edges 25.10 - from the file “Filter Gallery.8bf”
Radial Blur 25.10 - from the file “Standard MultiPlugin.8bf”
Radiance 25.10 - from the file “Radiance.8bi”
Range 25.10 - from the file “statistics.8ba”
Render Color Lookup Grid 25.10 - from the file “Export3DLUT.8be”
Reticulation 25.10 - from the file “Filter Gallery.8bf”
Ripple 25.10 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.10 - from the file “Filter Gallery.8bf”
Save for Web 25.10 - from the file “Save for Web.8be”
ScriptingSupport 25.10 - from the file “ScriptingSupport.8li”
Shear 25.10 - from the file “Standard MultiPlugin.8bf”
Skewness 25.10 - from the file “statistics.8ba”
Smart Blur 25.10 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.10 - from the file “Filter Gallery.8bf”
Solarize 25.10 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.10 - from the file “Filter Gallery.8bf”
Spherize 25.10 - from the file “Standard MultiPlugin.8bf”
Sponge 25.10 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.10 - from the file “Filter Gallery.8bf”
Stained Glass 25.10 - from the file “Filter Gallery.8bf”
Stamp 25.10 - from the file “Filter Gallery.8bf”
Standard Deviation 25.10 - from the file “statistics.8ba”
Sumi-e 25.10 - from the file “Filter Gallery.8bf”
Summation 25.10 - from the file “statistics.8ba”
Targa 25.10 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.10 - from the file “Filter Gallery.8bf”
Tiles 25.10 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.10 - from the file “Filter Gallery.8bf”
Twirl 25.10 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.10 - from the file “Filter Gallery.8bf”
Vanishing Point 25.10 - from the file “VanishingPoint.8bf”
Variance 25.10 - from the file “statistics.8ba”
Water Paper 25.10 - from the file “Filter Gallery.8bf”
Watercolor 25.10 - from the file “Filter Gallery.8bf”
Wave 25.10 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.10 - from the file “WIASupport.8li”
Wind 25.10 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.10 - from the file “WBMP.8bi”
ZigZag 25.10 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.5.0.44 - from the file "Required Folder"
CmdN: 1.19.30
UAB: 2.18.0-4
Loaded at: 281 ms - launch time impact: 125 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 6018 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.14.0 - from the file "Required Folder"
Loaded at: 287 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.42.23.0 - from the file "Required Folder"
Loaded at: 5173 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.5.225.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\"
CAPTURE: 2.0.41 STOCK: 4.2.2
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 6020 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.2.4.0 - from the file "Required Folder"
Loaded at: 6022 ms - launch time impact: 2 ms
Photoshop UXP Export-As (Prepared) 5.8.38.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.12.0 - from the file "Required Folder"
Loaded at: 6025 ms - launch time impact: 1 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5066 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5072 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2404.98.0.24 - from the file "Required Folder"
Loaded at: 6031 ms - launch time impact: 15 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 33

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\manager.html”

Installed TWAIN devices: NONE
Katey


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Adobe Employee ,
May 22, 2024 May 22, 2024

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Thank you for your info @Katey357814243eir a couple things stand out...

 

Your disk space is rather small, is it possible to free up HD space and see if this improves? When you mention that you see similar issues in Ps release version as well as beta make it seem more hardware related vs Ps.

 

Scratch volume(s):
Startup, 235.6G, 38.2G free

 

Also, check these resources to make sure you computer is meeting the specs that Ps require:

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

https://helpx.adobe.com/photoshop/system-requirements.html

 

Thanks,

Cory - Photoshop Product Manager

 

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