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hii , can't used the generate

New Here ,
Jun 01, 2023 Jun 01, 2023

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the ps beta sent me a massage that im under 18 years old , im 33 years old, so can you fix that problem pls !!

thanks

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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@mostafa30221056w9ll 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

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