I keep receiving an error message to open the cloud file

New Here ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

In photoshop, I am able to open certain save files on the cloud drive, but others will give me an error message claiming that the files are not supported or that there was a problem reading the layer data. I can still view the file online in Photoshop beta, but that also will not allow me to edit. 

TOPICS
Web

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

LATEST

Hey dajanierer,

Sorry to hear you are hitting errors. Could you share your OS/browser setup as well as any screenshots of the errors you are seeing? Also, if you could share one of the files that is giving you issues we can have the team look into why it is causing the errors.

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines