Message: Could not open “aa.psd” because of a program error.

Report · Apr 05, 2025

Getting "Could not complete your request because of a program error"

Have tried all the trouble shooting steps here:

Updated Drivers

Restarted computer

Tried opening on older versions of Photoshop

Deleted Adobe Photoshop (Beta) Settings

Nothing is working.

Full error message:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “test-plus sales images.psd” because of a program error.
Stack:
Adobe Photoshop 26.6.0 20250402.m.3031 b19b6df - x86
0 address: 00007FF60737C7A2 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
1 address: 00007FF607360F6D base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
2 address: 00007FF6045A624C base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
3 address: 00007FF6045A4CFC base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
4 address: 00007FF606971944 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
5 address: 00007FF6069713C9 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
6 address: 00007FF6069713B9 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
7 address: 00007FF60698856D base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
8 address: 00007FF604597C12 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
9 address: 00007FF60459B7B7 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
10 address: 00007FF60459B093 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
11 address: 00007FF60464B306 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
12 address: 00007FF604E99B7D base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
13 address: 00007FF604E4E5B1 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
14 address: 00007FF604E723FD base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
15 address: 00007FF606164BF4 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
16 address: 00007FF604E51EDD base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
17 address: 00007FF606E63F72 base: 00007FF601530000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
18 address: 00007FFE55C97374 base: 00007FFE55C80000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
19 address: 00007FFE576BCC91 base: 00007FFE57670000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

Report · Apr 07, 2025

Hi @taxzslke!

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager