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No work the ai generator

New Here ,
May 30, 2023 May 30, 2023

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The AI GENERATOR NO WORKS AND A NOTICE APPEARS REQUESTING TO UPDATE BUT THE COMPUTER DOES NOT SUPPORT THE NEW VERSION...

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @Jorge30159209lb3q if you cannot update due to hardware requirements, you can remove the beta 24.5 as the new Photoshop release is the same version.

Once you uninstall beta 24.5 you could check your CC Desktop app again to see if it allows 24.6 beta...

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Community Expert ,
May 30, 2023 May 30, 2023

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@Jorge30159209lb3q 

 

Your screenshot says your are on Prerelease. If that's true, you need to ask your questions in the Prerelease forum — not in the public forum.

 

janee_0-1685458117634.png

 

Jane

 

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Which OS are you using on your Mac?

You might need to update your OS to support the latest versions of Photoshop beta.

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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@Jorge30159209lb3q could you explain how you know your computer will not run the latest beta? What version of the beta were you using before? If you had an eariler version your computer should still be able to run the latest.

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings 

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

 

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