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Not able to download Fresco files in order to migrate to a new Adobe CC account.

New Here ,
Sep 27, 2022 Sep 27, 2022

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Some Fresco files download and others do not. I tried Adobe CC support phone call, but they were not too helpful. I was able to open some with Adobe Photoshop Cloud (Beta), but I was not able to save as, in order to capture the PSD file to my local or alternative cloud drive. 

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi Chris,

 

Are you able to see the files at https://assets.adobe.com/cloud-documents ? 

If so you should be able to hit the ... ellipses menu and download them from there.

 

Let us know if that works for you!

PG

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