Photoshop Beta – "you do not have permission"

[r_isabel]

Hi there, 

I can see that Photoshop Beta has recently been updated to v 23.0. However, I have this message appear whenever I try to open the programme or a photoshop document on my Macbook M1(macOS, Big Sur, v 11.2.2):

Could this be a bug from the recent update? 

Thanks for your help.

[Ashutosh.Nigam]

Please refer to following for fixing the permission issue :

https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html

[Pete.Green · Accepted solution]

Hi r_isabel, 

In addition to the steps mentioned by Ashutosh, I have a few suggestions for you to try.

Firstly, try the uninstall/reinstall method --- This has been useful as we've changed over to beta.

Uninstall any versions of Photoshop beta that are on your system, delete the Photoshop beta folder that is left behind after uninstallation, and then reinstall the latest version of the beta.

If that doesn't resolve it for you, then you might also consider updating your version of Big Sur that is on the system. Looks like current is 11.6.

Give those workflows a go and let me know if you're back up and running. 

Regards,

Pete

[r_isabel]

Hi Ashutosh.Nigam and Pete.Green,

I could see that I had permission to open the programme, so I went ahead and uninstalled/reinstalled Photoshop Beta. I managed to open the programme with no issues.

Thanks for your advice!

[Pete.Green]

Great! Glad you're up and running now! Thanks for letting us know!

Regards,

Pete

[Coppers12]

I have been a Photoshop Beta tester for some considerable time now.  Only today, when I attempt to use the software I get an error message 'We can't verify your subscrition status'.  I am able to use the current production version of Photoshop with no issues.  The internet connection has no issues whatsoever.  I have a current montly subscription.

I have closed the beta version and restarted it many times also logged out of Adobe and back 

in again, same result.

Regards

James

[Pete.Green]

Hi James, 

Thanks for checking in. Looks like you've been a part of prerelease for some time and were part of the change over to Beta.

To resolve this, I recommend that you uninstall the prerelease/beta builds of Photoshop that are on your system, delete the Photoshop beta folder, and then reinstall it. 

Give that workflow a go and let me know if you're back up and running. 

Regards,

Pete

[Coppers12]

Hi Pete

Thanks for getting back to me, great news, it is now working again after a re-install.

Thanks

James

ps. Did you know when the new neural 'face clean' is due for beta release.  I'm really looking forward to that.

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