Please check your internet connection

[Mohammed33230727ksmm]

Please check your internet connection and try again.

[Topic changed to macOS as per later post by OP]

[Kevin Stohlmeyer]

@Jacob2830063472y4 isn't that the same as posted above?

[KLWGJewellery]

I have now paid for adobe photo shop and it did not resolve the problem so I am now going to cancel adobe photo shop 

[Kevin Stohlmeyer]

@KLWGJewellery The issue isnt with your software or your subscription. Check your firewall settings. They are blocking Firefly.

[hamidreza_2662]

hello. I have the same problem and I can't solve it.

• I added PS and Creative to the allowed list.
• I turned off the Firewall.
• restore the firewall.
• disabled it in the Outbound rule.
• connected to different connections.

I tried all and nothing works. What else can I do? 😞

[elisir]

Photoshop uses Microsoft Edge WebView for the popup window that warns about updates or payment issues. Check the taskbar by expanding the Photoshop process to see which subprocesses are open, and add exceptions in the firewall to allow the connection.