I have the latest PS (v25.7) and loaded the beta (v25.9). PS runs fine, but the beta won't start. During the splash screen, I get an exception that terminates the program. I have a Windows 11 pro computer with 32gb ram, 12th gen I7 and a NVIDIA GEFORCE RTX3070ti with 4gb ram.
I've rebooted, uninstalled, reinstalled, rebooted -- but still the same issue.
Here is the log - appreciate any insights as to why this is happening:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.0" build="20240417.m.2590" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="26" hour="9" minute="50" second="59" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="943eaa4a-420c-40a0-abf4-f63e95d10b4b"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32454" machine="12th Gen Intel(R) Core(TM) i7-12700" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070 Ti" description="NVIDIA GeForce RTX 3070 Ti" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2482&SUBSYS_8771103C&REV_A1\4&2AE3ACB6&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230316000000.000000-000" driverVersion="31.0.101.4255" videoModeDescription="" pnpDeviceID="PCI\VEN_8086&DEV_4680&SUBSYS_894B103C&REV_0C\3&11583659&2&10" installedDisplayDrivers="<>,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CCA09A80">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7CCA09A80" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="1" address="0x00007FF7CE83AC4D" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="2" address="0x00007FF7CE838AEE" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="3" address="0x00007FF7CE83D4FA" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="4" address="0x00007FF7CE838BC5" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="5" address="0x00007FF7CE1881F0" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="6" address="0x00007FF7CE815900" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="7" address="0x00007FF7CC49E35B" symbolname="xmlIsMainThread"/>
<stackStatement index="8" address="0x00007FF7CF0086FB" symbolname="ART::AssetType::operator!="/>
<stackStatement index="9" address="0x00007FF7CDF98A6B" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="10" address="0x00007FF7CFB2DD82" symbolname="ART::AssetType::operator!="/>
<stackStatement index="11" address="0x00007FF98B5D257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="12" address="0x00007FF98B88AA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000FFFFFFD5"/>
<register name="RBX" value="0x000000000000002A"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FF7CB6E0000"/>
<register name="RSI" value="0x00007FF7D5B59650"/>
<register name="RDI" value="0x000002653DA96EC0"/>
<register name="RSP" value="0x000000820E0FDB88"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF7CCA09A80"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Mini
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<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
<sessionId>
b206ff01-a256-4517-9f9a-b4340f09e6b3
</sessionId>
</crashreport>
6
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