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PS Beta 25.9 - EXCEPTION_ACCESS_VIOLATION

Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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I have the latest PS (v25.7) and loaded the beta (v25.9). PS runs fine, but the beta won't start. During the splash screen, I get an exception that terminates the program. I have a Windows 11 pro computer with 32gb ram, 12th gen I7 and a NVIDIA GEFORCE RTX3070ti with 4gb ram.

 

I've rebooted, uninstalled, reinstalled, rebooted -- but still the same issue.

 

Here is the log - appreciate any insights as to why this is happening:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.0" build="20240417.m.2590" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="26" hour="9" minute="50" second="59" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="943eaa4a-420c-40a0-abf4-f63e95d10b4b"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32454" machine="12th Gen Intel(R) Core(TM) i7-12700" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070 Ti" description="NVIDIA GeForce RTX 3070 Ti" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2482&#38;SUBSYS_8771103C&#38;REV_A1&#92;4&#38;2AE3ACB6&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230316000000.000000-000" driverVersion="31.0.101.4255" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4680&#38;SUBSYS_894B103C&#38;REV_0C&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CCA09A80">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7CCA09A80" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="1" address="0x00007FF7CE83AC4D" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="2" address="0x00007FF7CE838AEE" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="3" address="0x00007FF7CE83D4FA" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="4" address="0x00007FF7CE838BC5" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="5" address="0x00007FF7CE1881F0" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="6" address="0x00007FF7CE815900" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="7" address="0x00007FF7CC49E35B" symbolname="xmlIsMainThread"/>
<stackStatement index="8" address="0x00007FF7CF0086FB" symbolname="ART::AssetType::operator!="/>
<stackStatement index="9" address="0x00007FF7CDF98A6B" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="10" address="0x00007FF7CFB2DD82" symbolname="ART::AssetType::operator!="/>
<stackStatement index="11" address="0x00007FF98B5D257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="12" address="0x00007FF98B88AA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000FFFFFFD5"/>
<register name="RBX" value="0x000000000000002A"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FF7CB6E0000"/>
<register name="RSI" value="0x00007FF7D5B59650"/>
<register name="RDI" value="0x000002653DA96EC0"/>
<register name="RSP" value="0x000000820E0FDB88"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF7CCA09A80"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crashreport>

 

 

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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@bertsirkin you'd be better off reporting the issue on the Photoshop Beta forum

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Thanks, Ged_Traynor. Didn't realize there was a beta form.

 

bert

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Hi Bert,

I hope that someone on the beta forum can help you figure this out. Please keep us updated on this post. I haven't installed the beta 25.9 yet, I came to see if anyone was having issues before I install it. Thanks in advance 🙂

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Apparently it has something to do with Nik tools v6. I installed the PS beta on one computer that has Nik and have no problems. But another computer, configured almost identically had the problem. Both computers have the same version of Nik installed, so I'm not sure what the issue is. But, Nik does seem to be a common denominator on systems that have the problem. But, holding shift when starting the beta seems to resolve the issue, for now.

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Thank you, I guess I'm in the clear on that, I don't even know what Nik is  😕

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Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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It's an image editing tool from DxO.

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