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Unable to upload PB Beta

Participant ,
Dec 27, 2023 Dec 27, 2023

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I uninstalled PS Beta because I kept getting the pop-up box telling me that I needed an upgrade even though on Cloud it appeared that I was up to date.

I thought I’d reinstall it but so far no luck.  I keep getting a message saying ‘Installation failed’.  Retry doesn’t help.

 

What can I do?

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Community Expert ,
Dec 27, 2023 Dec 27, 2023

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You might need to use the Cleaner Tool.  It's a bit of a mission, so read the instructions carefully before starting.

You could try reinstalling the Creative Cloud desktop app first, but I'd be inclined to wait a while to see if any Mac user respond to your thread.  Can you tell us exactly what your OS version is?  There are known issues with Ventura and Sonoma.

 

https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Good luck.

 

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Participant ,
Dec 27, 2023 Dec 27, 2023

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Thanks Trevor.   I've never heard of the Cleaner Tool but I looked it up and it seems a bit daunting for me.

I have unstalled then reinstalled PS Beta a number of times without any problems.  The only reason I did it was because of that annoying pop-up telling me it had been 6 weeks since I updated - which was not the case.

My Mac OS version is Ventura 13.3.1

 

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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@Redhartotter most PS betas will not show an "update" in the CC Desktop tool - it requires you to completely uninstall the current beta, then refresh your CC desktop tool to show the new available download. Betas sometimes require a full reinstall not just incremental updates.

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Participant ,
Dec 28, 2023 Dec 28, 2023

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Thanks Kevin.  I have always performed a complete uninstall/reinstall of PS Beta in order to update.

 

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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@Redhartotter go to your standard version of Photoshop/help menu/System info and copy/paste the details here.

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Participant ,
Jan 02, 2024 Jan 02, 2024

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An update in this ongoing problem.....

I uploaded PS Beta 25.3.0 this  morning without any problems.

But, of course, it has the update reminder popping up...

Screenshot 2024-01-03 at 10.55.45 am.png

 

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Participant ,
Jan 02, 2024 Jan 02, 2024

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I've managed to install version 25.4.0!!!!  I don't know how it happened.  I thought I'd try again, so I uninstalled the earlier version I installed this morning and gave it another go and it worked.  I don't know if it had anything to do with installing/uninstalling the earlier version but who cares!  Thanks to all who replied.

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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@Redhartotter That is the only way to update PS Beta - uninstall the pervious then redresh CC desktop and reinstall a new version. Not sure why you weren't seeing the latest update unless you didnt refresh/restart the CC desktop app first.

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Participant ,
Jan 04, 2024 Jan 04, 2024

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Neither am I because I did uninstall the older version before trying to install the newer version.

However, I'll take it whatever the reason...........

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