Watch a Video keeps popping up.

Report · Aug 21, 2024

Working on Macbook Air, M2,. When I am working in a layer and select Filter, Camer Raw Filter (I use command-shift-A) a pop-up to "watch quick video" covers the sliders. The video is about Layers. There is no option to close it. No option to "not show again" and if I click on the PLAY icon, nothing plays. I can click on the sliders under the pop-up but the pop-up doesn't go away. There is also a "Learn More" link in the pop-up but it's not an actual link you can click on.

Report · Aug 21, 2024

Hi @2Sam65 would it be possible for you to share a screen recording of this workflow so we can see where your mouse is and when this issue shows? It will be very helpful to see what is triggering this and how so we can replicate it.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

Report · Aug 21, 2024

Adobe Photoshop Version: 25.12.0 20240812.m.2735 b2dc374 arm64
Number of Launches: 130
Operating System: Mac OS 14.6.0
System architecture: Apple M2, HybridCPU(4:4)
Physical processor count: 8
Built-in memory: 24576 MB
Free memory: 12144 MB
Memory available to Photoshop: 18994 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Sophia Info:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:85410
variationID:264426
Chalkboard: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M2
GPUVendor: APPLE
Apple M2 UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 17,179 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: (0, 0) -> (2940, 1912)
Display scale: 2
High DPI Monitor
Main Display
Display Type: WCG
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
Start GetSnifferResult

[0 ms]
"/Applications/Adobe Photoshop (Beta)/Adobe Photoshop
(Beta).app/Contents/MacOS/sniffer" -baseTimeMS=1103925441
-comment=Photoshop Version: Adobe Photoshop 25.12.0 20240812.m.2735 b2dc374
arm64

[183 ms]
Start sniffer 2024-08-20 06:58:32
# Photoshop Version: Adobe Photoshop 25.12.0 20240812.m.2735 b2dc374 arm64
sniffer -baseTimeMS=1103925441 -comment=Photoshop Version: Adobe
Photoshop 25.12.0 20240812.m.2735 b2dc374 arm64

{18 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,940, 1,912)
Dimensions: (2,940 1,912)
Display scale: 2
Physical size: (290.568 188.968)
Pixel size: (0.0988327 0.0988327)
Dynamic range: (0 2)
Attached Device: (DeviceID name=Apple M2 index=0)

# devices: 1
Device 0
Name: Apple M2
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 17,179 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,179 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{115 ms}

{115 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,179 MB
VRAM: 17,179 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 28 2024 22:57:48))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 3,563 GB / s
Compute score: 9,464.64
Device name string: Apple M2
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{181 ms}

Exit code kExitNormal
End sniffer 2024-08-20 06:58:32
[kStatusNormal, kExitNormal]

[183 ms]
Finish RunAllAPIs

[185 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96740735971403984407
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: /Applications/Adobe Photoshop (Beta)/
Photoshop scratch has async I/O enabled
Scratch volume(s):
2TB SSD Bantham, 228.3G, 17.6G free
Macintosh HD, 228.3G, 17.6G free
Required Plugins folder: /Applications/Adobe Photoshop (Beta)/Adobe
Photoshop (Beta).app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop (Beta)/Plug-ins/

Installed components:

dvametadata.framework dvametadata 24.2.0.1
AdobeXMPScript.framework AdobeXMPScript 79.a6a63968a 79.a6a63968a
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 14.1.1.d035417
ICUConverter.framework ICUConverter 14.1.1.d035417
AdobeCrashReporter.framework AdobeCrashReporter
14.0.0.202310292158_2f28289
boost_system.framework boost_system 1
AdobeACE.framework AdobeACE 6.0.1 79.c09acae45c.
dvanet.framework dvanet 24.2.0.1
AdobeOwl.framework AdobeOwl
mediacoreif.framework mediacoreif 24.2.0.1
dvascripting.framework dvascripting 24.2.0.1
dvatemporalxmp.framework dvatemporalxmp 24.2.0.1
dvaappsupport.framework dvaappsupport 24.2.0.1
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0
79.0691bd1e.
AIDE.framework AIDE 6.3.1 79.642f8af1
dynamiclink.framework dynamiclink 24.2.0.1
dvaaccelerate.framework dvaaccelerate 24.2.0.1
dvametadataUI.framework dvametadataUI 24.2.0.1
AdobeARE.framework AdobeARE 4.0.0 79.625377
AdobePDFPort.framework AdobePDFPort 5.0.0 79.625377
dvaevefactory.framework dvaevefactory 24.2.0.1
ICUInternationalization.framework ICUInternationalization
14.1.1.d035417
boost_filesystem.framework boost_filesystem 1
dvaworkspace.framework dvaworkspace 24.2.0.1
AdobeBIB.framework AdobeBIB 4.0.0 79.c09acae45c.
AdobeXMPFiles.framework AdobeXMPFiles 79.a6a63968a 79.a6a63968a
AdobeLinguistic.framework 15.0.0.2d5dab2
dvaplayer.framework dvaplayer 24.2.0.1
filterport.framework filterport 28.0.0.89
PlugPlugOwl.framework PlugPlugOwl 12.0.0.14
scintilla.framework scintilla 1
AdobeAGM.framework AdobeAGM 7.1.0 79.c09acae45c.
dvaadameve.framework dvaadameve 24.2.0.1
dvaeve.framework dvaeve 24.2.0.1
AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.c1e92a7c."
AdobePDFL.framework AdobePDFL 17.0.0 79 . 7fc59be76
dvavulcansupport.framework dvavulcansupport 24.2.0.1
dvatexteditor.framework dvatexteditor 24.2.0.1
dvacore.framework dvacore 24.2.0.1
aiport.framework aiport 28.0.0.89
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.0691bd1e.
dvatransport.framework dvatransport 24.2.0.1
xerces.framework xerces 3.2.4.0
exo.framework exo 24.2.0.1
AdobeXMP.framework AdobeXMPCore 79.a6a63968a 79.a6a63968a
AdobeJP2K.framework AdobeJP2K 4.0.2 79.1bcdfcc
dvaaudiodevice.framework dvaaudiodevice 24.2.0.1
LogSession.framework LogSession 8.2.0.16
dvaaudiodsp.framework dvaaudiodsp 24.2.0.1
PlugPlugExternalObject.framework 12.0.0.14
utest.framework utest 1
AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.bccf366.
dvametadataapi.framework dvametadataapi 24.2.0.1
WRServices.framework WRServices 18.0.1 18.0.1.0
AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.c09acae45c.
CloudAILib.framework CloudAILib 28.0.0.89
SPBasic.framework SPBasic 28.0.0.89
dvacaptioning.framework dvacaptioning 24.2.0.1
AdobeCoolType.framework AdobeCoolType 9.1.0 79.c09acae45c.
boost_regex.framework boost_regex 1
boost_program_options.framework boost_program_options 1
dvamediatypes.framework dvamediatypes 24.2.0.1
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 1
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 9.0.0.54680 79.ff7736214
dvaui.framework dvaui 24.2.0.1
MacMemory.framework MacMemory 28.0.0.89
boost_thread.framework boost_thread 1
AILib.framework AILib 28.0.0.89
ICUData.framework ICUData 14.1.1.d035417
dvamarshal.framework dvamarshal 24.2.0.1
aifm.framework aifm 28.0.0.89
Unified Extensibility Platform uxp-8.0.1-release
UPIC 2.6.0

Required plugins:

Accented Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Adaptive Wide Angle 25.12.0, © 2014-2024 Adobe. All rights reserved. -
from the file “Adaptive Wide Angle.plugin”
Angled Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Average 25.12 © 1993-2024 Adobe. All rights reserved. - from the file
“Average.plugin”
Bas Relief 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
BMP 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Camera Raw 16.5 (1953), Copyright © 2024 Adobe Systems Incorporated -
from the file “Camera Raw.plugin”
Camera Raw Filter 16.5 (1953), Copyright © 2024 Adobe Systems
Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Charcoal 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Chrome 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Cineon 25.12 © 2002-2024 Adobe. All rights reserved. - from the file
“Cineon.plugin”
Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from the file
“Clouds.plugin”
Color Halftone 25.12.0, © 2003-2024 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Colored Pencil 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Conté Crayon 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Craquelure 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crop and Straighten Photos 25.12 © 2003-2024 Adobe. All rights reserved.
- from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 25.12.0, © 2003-2024 Adobe. All rights
reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crystallize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Cutout 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Dark Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
De-Interlace 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Dicom 25.12 © 2003-2024 Adobe. All rights reserved. - from the file
“dicom.plugin”
Difference Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from
the file “Clouds.plugin”
Diffuse Glow 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Displace 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Dry Brush 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Entropy 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Export Color Lookup Tables 25.12 © 2012-2024 Adobe. All rights reserved.
- from the file “Export3DLUT.plugin”
Extrude 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
FastCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from
the file “FastCore.plugin”
Fibers 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Film Grain 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Filter Gallery 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Fresco 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glass 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glowing Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Grain 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Graphic Pen 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Halftone Pattern 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Halide Bottlenecks 25.12 © 2024-2024 Adobe. All rights reserved. - from
the file “HalideBottlenecks.plugin”
HDRMergeUI 25.12, Copyright © 2002-2024 Adobe. All rights reserved. -
from the file “HDRMergeUI.plugin”
HSB/HSL 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
IFF Format 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Ink Outlines 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
JPEG 2000 25.12 © 2001-2024 Adobe. All rights reserved. - from the file
“JPEG2000.plugin”
Kurtosis 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Lens Blur 25.12.0, © 2002-2024 Adobe. All rights reserved. - from the
file “Lens Blur.plugin”
Lens Correction 25.12.0, © 2002-2024 Adobe. All rights reserved. - from
the file “Lens Correct.plugin”
Lens Flare 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Liquify 25.12.0, © 2001-2024 Adobe. All rights reserved. - from the file
“Liquify.plugin”
Matlab Operation 25.12 © 1993-2024 Adobe. All rights reserved. - from
the file “ChannelPort.plugin”
Maximum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mean 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Measurement Core 25.12 © 1993-2024 Adobe. All rights reserved. - from
the file “MeasurementCore.plugin”
Median 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mezzotint 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Minimum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
MMXCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from
the file “MMXCore.plugin”
Mosaic Tiles 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Multiprocessor Support 25.12 © 1990-2024 Adobe. All rights reserved. -
from the file “MultiProcessor Support.plugin”
Neon Glow 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Note Paper 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
NTSC Colors 25.12 © 1993-2024 Adobe. All rights reserved. - from the
file “NTSC Colors.plugin”
Ocean Ripple 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
OpenEXR 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Paint Daubs 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Palette Knife 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the
file “MaterialFilter.plugin”
Patchwork 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Paths to Illustrator 25.12.0, © 2003-2024 Adobe. All rights reserved. -
from the file “Standard Multiplugin.plugin”
PCX 25.12 © 1989-2024 Adobe. All rights reserved. - from the file
“PCX.plugin”
Photocopy 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Picture Package Filter 25.12 © 1993-2024 Adobe. All rights reserved. -
from the file “ChannelPort.plugin”
Pinch 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Pixar 25.12 © 1989-2024 Adobe. All rights reserved. - from the file
“Pixar.plugin”
Plaster 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Plastic Wrap 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Pointillize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Polar Coordinates 25.12.0, © 2003-2024 Adobe. All rights reserved. -
from the file “Standard Multiplugin.plugin”
Portable Bit Map 25.12 © 1989-2024 Adobe. All rights reserved. - from
the file “PBM.plugin”
Poster Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Radial Blur 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Radiance 25.12 © 2003-2024 Adobe. All rights reserved. - from the file
“Radiance.plugin”
Range 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Render Color Lookup Grid 25.12 © 2012-2024 Adobe. All rights reserved. -
from the file “Export3DLUT.plugin”
Reticulation 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Ripple 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Rough Pastels 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Save for Web 25.12.0, © 1999-2024 Adobe. All rights reserved. - from the
file “Save for Web.plugin”
ScriptingSupport 25.12, © 2002-2024 Adobe. All rights reserved. - from
the file “ScriptingSupport.plugin”
Shear 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Skewness 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Smart Blur 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Smudge Stick 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Solarize 25.12 © 1993-2024 Adobe. All rights reserved. - from the file
“Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the
file “MaterialSuite.plugin”
Spatter 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Spherize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Sponge 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Sprayed Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Stained Glass 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Stamp 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Standard Deviation 25.12 © 2006-2024 Adobe. All rights reserved. - from
the file “statistics.plugin”
Sumi-e 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Summation 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Targa 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Texturizer 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Tiles 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Torn Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Twirl 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Underpainting 25.12.0, © 1991-2024 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Vanishing Point 25.12.0, © 2003-2024 Adobe. All rights reserved. - from
the file “VanishingPoint.plugin”
Variance 25.12 © 2006-2024 Adobe. All rights reserved. - from the file
“statistics.plugin”
Water Paper 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Watercolor 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Wave 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wind 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wireless Bitmap 25.12 © 1989-2024 Adobe. All rights reserved. - from the
file “WBMP.plugin”
ZigZag 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”

Optional and third party plugins:

PortraitPro 4.0.3, Copyright 2021 Anthropics Technology Ltd. - from the
file “/Applications/Adobe Photoshop
(Beta)/Plug-ins/PortraitProPSFilter.plugin/”

Duplicate and Disabled plugins:

PortraitPro 4.0.3, Copyright 2021 Anthropics Technology Ltd. - from the
file “PortraitProPSFilter.plugin”

Plugins that failed to load:

Luminar 4 NO VERSION - - from the file “/Library/Application
Support/Adobe/Plug-Ins/CC/Skylum/Luminar4Plugin.plugin/”

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.8.0.20 - from the file "Required Folder"
CmdN: 1.20.13
UAB: 2.18.0-7
Loaded at: 89 ms - launch time impact: 78 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required
Folder"
Loaded at: 1708 ms - launch time impact: 0 ms
Beta Feedback (Loaded) 1.15.5.0 - from the file "Required Folder"
Loaded at: 42293129 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 4.6.76.0 - from the file
"/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_6_76/"
CAPTURE: 2.0.41 STOCK: 4.2.4
In app notifications (Loaded) 2.0.24.0 - from the file "Required Folder"
Loaded at: 92 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 1626 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 1708 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required
Folder"
Loaded at: 1709 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Loaded) 5.9.2.0 - from the file "Required
Folder"
Loaded at: 563438 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.4.20.0 - from the file "Required
Folder"
Loaded at: 1709 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file
"Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 1627 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 1627 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2406.101.0.20 - from the file "Required Folder"
Loaded at: 1710 ms - launch time impact: 9 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 37

Installed TWAIN devices: NONE

Report · Aug 21, 2024

@2Sam65 another thing you can do is turn off these in your prefs:

Thanks,

Cory - Photoshop Product Manager

Report · Jan 28, 2025

I'm having the same issue. Every time I visit the adjustments panel for example, the popup video appears and remains for 10+ seconds, with no way to make it go away. The provided suggestion by the Adobe rep (to disable all of these popup videos) is far from a viable solution, as all it does is simply replace one large inconvenience for another.

I'm guessing I'm not alone when I say that I don't want to (and shouldn't have to) entirely disable all help videos, just in order to be able to work unobstructed. I personally find the videos useful when it comes to learning new features or re-familiarizing myself with a tool that I haven't used in awhile... but having to go into the preference settings and continuously enable / disable them, seems highly inconvenient and lazy on Adobe's part.

Here's an idea... why doesn't Adobe just fix the issue (bug) and include a legit remedy? It should be blatantly obvious this isn't normal behavior, nor a convenient or logical solution. There are numerous ways to remedy this... for instance, 1) Place a closeout 'x' on the pop-up video, 2) Have the videos pop up elsewhere (to where they aren't preventing access to the tools, 3) Allow users the option to disable the videos on a tool by tool basis, with a mention that they will remain accessible via the tool's or palette’s pop-up menu etc.

I see these lazy and nonsensical 'solutions' provided frequently by Adobe reps, instead of fast tracking the issues by sending them directly to the development team for immediate fixing. For instance, take the issue pertaining to the 'Cmd-H' keyboard command (which is necessary to hide the inverted rectangle that appears over selected type in Illustrator), etc. This Cmd-H keyboard function is necessary in order to properly view selected text when cycling through fonts (since it's otherwise difficult to view the text properly).

Yet for whatever reason, this functionality no longer works (hasn't for a few years now) when 'GPU Performance' is enabled within the Illustrator Preference settings. Though by disabling that, you of course run into numerous other issues. But regardless, when users asked for a fix, Adobe's 'solution' was not to fix the issue, but rather suggest users to go back and forth between enabling and disabling that setting. Again, trading one inconvenience for another. No regard for the fact that doing so is incredibly time wasting, (especially when you forget to re-enable the setting and are left wondering why certain other needed features are no longer working as expected).

If I seem irritated, it's because I am. I've encountered this lack of concern over legitimate user complaints, far too often over these last few years. I've wasted dozens of hours dealing with support tickets, writing bug reports, and so on; yet despite these efforts and having been told repeatedly by Adobe staff that the issues I raised were indeed legitimate and would be pursued, nothing ultimately happens. So I write this in hopes that maybe someone who works at this company will actually make an effort to resolve some of these blatant issues.

Report · Feb 14, 2025

RIGHT? You nailed it. Yes, videos are well done and useful but I'M TRYING TO USE THE BRUSH TOOL so do not gaslight me by asking me to send you system info. For the love of God I want to use the healing tool not watch a video (again).