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When hitting B on mask to select brush tool - app freezes or crashes

Explorer ,
Mar 20, 2024 Mar 20, 2024

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This has happened multiple times and after multiple updates.  When a mask is selected (as far as i can tell.). Then hitting B Key.

 

Most recent error message from Mac OS is below.

 

On Mac OS.

 

Crashed Thread: 0 Main Thread 25.7.0 20240317.m.2550 2156f83 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff0
Exception Codes: 0x0000000000000001, 0xfffffffffffffff0

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [13762]

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correct answers 1 Correct answer

Adobe Employee , Mar 20, 2024 Mar 20, 2024

Hi @cbesett testing here and not seeing this issue.

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyb

...

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi @cbesett testing here and not seeing this issue.

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

 

Thanks,

Cory - Photoshop Product Manager

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Explorer ,
Mar 20, 2024 Mar 20, 2024

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That seemed to work so far!

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