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App crashes when switching to rear camera

New Here ,
Jun 18, 2020 Jun 18, 2020

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I use a oneplus 6T. The app when launched, works fine with the front facing camera. If I try to switch to the device's main or rear camera, the app freezes. No screenshots as the app is just frozen with last camera view off the front camera.

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Hi SidVarman,   

   

Thank you for your feedback and for providing details of the issue you are experiencing.  I am sorry to hear that you're having trouble with switching your device from main to rear camera and freezing. 

   

Can you please provide more information about your device?    

  • Software Version     
  • Any relevant screenshots would be immensely valuable.
  • Have you had this issue again? If yes, does it happen consistently?      

 

We look forward to your response to help resolve this issue.  

 

Thank you for your valuable time and attention.  

Jenny

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Hi,

 

The issue is consistent.

Unless I do a video of the app behaviour, screenshots will not suffice here.

I am running on LineageOS 17.1 on my OnePlus 6T

Other camera apps such as the stock camera and GCam work fine on both front and rear cameras.

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Hi SidVarman,

 

Thank you for getting back in touch with additional details. We appreciate you taking the time to share your feedback with us.

 

Your submission will be sent to the Photoshop Camera team for review. If anything new rises, please update here to let us know. 

 

Thanks!

Jenny 

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hi SidVarman, 

 

Thank you for reaching out to let us know that reinstalling the app and resetting the permissions resolved this issue for you. 

 

Please don't hesitate to reach out to us again should you have any further questions. 

 

Thanks!

Jenny

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