App crashes when switching to rear camera

New Here ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

I use a oneplus 6T. The app when launched, works fine with the front facing camera. If I try to switch to the device's main or rear camera, the app freezes. No screenshots as the app is just frozen with last camera view off the front camera.

TOPICS
Crashes

Views

172

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

Copy link to clipboard

Copied

Hi SidVarman,   

   

Thank you for your feedback and for providing details of the issue you are experiencing.  I am sorry to hear that you're having trouble with switching your device from main to rear camera and freezing. 

   

Can you please provide more information about your device?    

  • Software Version     
  • Any relevant screenshots would be immensely valuable.
  • Have you had this issue again? If yes, does it happen consistently?      

 

We look forward to your response to help resolve this issue.  

 

Thank you for your valuable time and attention.  

Jenny

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2020 Jun 22, 2020

Copy link to clipboard

Copied

Hi,

 

The issue is consistent.

Unless I do a video of the app behaviour, screenshots will not suffice here.

I am running on LineageOS 17.1 on my OnePlus 6T

Other camera apps such as the stock camera and GCam work fine on both front and rear cameras.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

Hi SidVarman,

 

Thank you for getting back in touch with additional details. We appreciate you taking the time to share your feedback with us.

 

Your submission will be sent to the Photoshop Camera team for review. If anything new rises, please update here to let us know. 

 

Thanks!

Jenny 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

LATEST

Hi SidVarman, 

 

Thank you for reaching out to let us know that reinstalling the app and resetting the permissions resolved this issue for you. 

 

Please don't hesitate to reach out to us again should you have any further questions. 

 

Thanks!

Jenny

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Save time with Adobe Express quick actions