Black pictures

New Here ,
Nov 05, 2020 Nov 05, 2020

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I edited a picture and when I was done and downloaded it. The picture was all black. How can I fix the problem. 

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Albums or Camera Roll , Bugs , Crashes

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi Sandra5CDC,  

 

Thank you for posting here on Adobe Photoshop Camera! I am sorry to hear that you are experiencing issues with editing your picture and the picture turned black. 

    

Can you please provide more information about your device?     

  • Device Model                    
  • Model Number    
  • Software Version               
  • Which lenses caused this issue?  
  • The original photo and downloaded photo
  • Does it happen to all lenses? 
  • What are the steps you took?  
  • Is this still happening?

 

Please feel free to contact us at pscamera@adobe.com if you'd like to share your details there.

            

We have noted your feedback and look forward to additional information you can provide to resolve this issue.

 

Again, thank you for your input.   

Jenny

 

 

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