Cant download other lenses

New Here ,
Jun 15, 2020 Jun 15, 2020

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When I click supersize or spectrum lenses it doesn't download 

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Lens Suggestions

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Hi Raoul2000,   

   

Thank you for contacting Adobe Photoshop Camera and providing a screenshot of the issue you are experiencing. I am sorry to hear that you're having trouble with the Supersize and Spectrum. 

   

Can you please provide more information about your device?    

  • Software Version    
  • Device Model     
  • Model Number   
  • Screenshot of the issue
  • Can you also provide the steps you took prior to seeing this issue?    
  • Have you had this issue again? If yes, does it happen consistently?   
  • Does this happen to other lenses?   

 

We look forward to your response to help resolve these issues.  

 

Thank you for your valuable time and attention.  

Jenny

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