Lens download

New Here ,
Aug 02, 2020 Aug 02, 2020

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I am unable to download new lenses in photoshop camera running iOS 13.5.1 on iPhone 8, anyone with a solution please?

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Bugs , How to , iOS , Lens Suggestions

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi chifundon86193539,  

 

Thank you for your post! I am sorry to hear that you are having trouble with downloading new lenses. Which lens are you trying to download?

    

Can you please provide more information about the issue?     

  • Screenshot of the issue you are seeing.               
  • What are the steps you took?  
  • What kind of failure did you run into? 
  • Did you see fail badge on the lens icon in the lens carousel or just a spinner on the lens icon?   
     

This may happen when the network is not stable. Relaunching the app and then tapping to download again can solve this issue. Please let us know if this is resolved for you.

            

We have noted your feedback and look forward to additional information you can provide to resolve this issue. Again, thank you for reaching out to us.

 

Thanks!

Jenny   

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