Photo not showing in PSc Studio

New Here ,
May 03, 2021 May 03, 2021

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  • When I take a photo using one of the lenses my photo does not appear in the PSc Studio... any suggestions as to why?  I'm using an iPhone 12 Pro Max.
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iOS , Performance

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi Stedens, 

 

Thank you for contacting Adobe Photoshop Camera and providing your device details!  

 

I'm sorry to hear you’re experiencing issues with taking a photo with a lens.

 

Can you please provide more information about your device and the issue? 

  • Software Version 
  • App Version
  • Which lens did you use? Did this happen to other lenses?
  • Are you in low storage mode? 
  • Did you install other Adobe apps? Like Photoshop Express (PsX) 
  • How many projects did you have roughly in your PsC Studio? 100? 500? 1000? 5000? 
  • Can you also provide the steps you took prior to seeing this issue? 
  • Any screenshots and video recordings of the issue will be helpful.

 

We look forward to your response to work through this issue with you. Please feel free to email us at pscamera@adobe.com if you'd prefer to communicate with us through email.

 

Thank you!

Jenny

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