Ps Camera App crashes while saving photos

New Here ,
Dec 01, 2020 Dec 01, 2020

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The app was working perfectly and just suddenly stopped saving photos after I edit them. I thought it might just be a specific filter or a specific photo but now it seems to be happening every time. I'm on the iPhone Xr / iOs 14.2. I've tried deleting and re-downloading the app, turning the phone on and off, etc. Wondering if there's a fix for the issue somewhere out there?

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Bugs , Crashes , iOS

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi defaultw6awa7ejokt0,

 

Thanks for reaching out to us! I am sorry to hear that you are experiencing crash issues. Your submission will be sent to the team for review.

 

Would you mind sharing the crash log for us?

 

The instruction to get the crash log is listed below:

  • Open Settings App 
  • Tap Privacy 
  • Tap Analytics & Improvements 
  • Tap Analytics Data 
  • Scroll down and select any items that start with “Photoshop Camera” and show the date you encountered the crash 
  • Tap the share button at the top right corner and email the crash log to us at pscamera@adobe.com

 

We look forward to your response to resolve this for you.

 

Thanks!

Jenny

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