Ps camera Update crashes on my iPhone

New Here ,
Oct 02, 2020 Oct 02, 2020

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When I use this app it crashes 

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Adobe Employee ,
Oct 02, 2020 Oct 02, 2020

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Hello Design 9,   
  

Thank you for reaching out! I am sorry to hear that you've been experiencing crash issues when opening the app and opening the photo.  

  

Can you please provide more information about your device?     

  • Device Model                    
  • Model Number    
  • Software Version               
  • Which lenses cause this issue?  
  • Does it happen to all lenses? 
  • What are the steps you took?  

  

App improvements will continuously be our priority, the team will review your feedback and work with you to resolve this issue.  

    

Would you mind sharing the the crash log for us from iOS setting -> Privacy -> Analytics & Improvements -> Analytics Data -> Ps Camera_….ips ? Please share this .ips file(crash log) with us. Please feel free to write to us at pscamera@adobe.com with these details. 

    

Again, thank you for your valuable time and attention. We look forward to your response to work this through with you. 

  

Thank you, 

Jenny

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Community Beginner ,
Oct 19, 2020 Oct 19, 2020

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please check your app again sometimes happens also you can restart your iPhone and then again start the app it will work https://astrolightstick.com

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