Unable to access pics which i clicked

New Here ,
Jun 15, 2020 Jun 15, 2020

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After clicking pics and when i try to access it, it says prosessing file and doesnt open up. It doesnt show the pics at all, if that is how it is den whats the use of having such app. The worst i feel.

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Crashes , Design or User Experience

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Hi Pallavi,

 

We appreciate you taking the time to share your feedback with us. I am sorry to hear that you're having trouble with accessing your photos on Adobe Photoshop Camera. 

 

Can you please provide more information about your device?    

  • Software Version    
  • Device Model     
  • Model Number   
  • Screenshot of the issue
  • Have you had this issue again? If yes, does it happen consistently?      

 

We look forward to your response to help resolve these issues.  

 

Thank you for your valuable time and attention.  

Jenny

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hi Pallavi,  
 

I am reaching out again to let you know that the team has reviewed this issue and resolved it.

 

Let us know if you are still encountering this issue or any new issues and provide details and relevant screenshots.

 

Please always feel free to reach out to us anytime when you need help.

 

Thanks!

Jenny

 

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