Can you please provide more information about your device?
- Device Model
- Model Number
- Software Version
- Do other lenses cause this issue? Which ones?
- Does it happen to all lenses?
- What are the steps you took?
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Hi Shiso,
Thank you for your post and for providing a screenshot of the issue you are experiencing! I am sorry to hear that you are experiencing some issues with seeing the Chinese language in your app.
By chance do you have your phone settings to Chinese?
Can you please provide more information about your device?
Please feel free to email us the additional details at pscamera@adobe.com. We look forward to your response to resolve this issue for you.
Thank you!
Jenny
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I have a iphone 12 pro max
software version- ios 14.2.1
its a problem with all ur lenses in ps camera
the adjustment properties of the lenses are all in chinese and its difficult. My settings are not in Chinese, i am from india.
i also have an iphone xs max and iphone 11, but ur app properties are all in english in these models.
i think this chinese problem of letters in ur lenses is occurring in 12 pro max. Please sort it out. Its a serious bug and ull need to update it immediately. There's nothing we can do. I think there is another lady in this thread or conversation who is facing the similar problem in her 12 pro max. Please debug. So that we can see in English in the 12 pro max
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I am seeing the same on my iPhone 12 Pro Max. How can the language revert back to english?
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Hello Katherine and Shiso,
Thank you so much for providing additional information and screenshots. I have also received your email report with details.
Both of your reports have been escalated to the team for review.
Thank you for your patience while the team is working on resolving this.
I will be in touch if I have any updates from my end. Please let me know if you see any new issues, or if it resolves itself.
Thank you!
Jenny
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Hi Katherine and Shiso,
I'm back with a question for you both.
By chance, are you low on storage on your device?
I look forward to your response.
Thanks!
Jenny
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Hi Jenny,
I've got a lot of storage on my device.
Japanese is occurring in the iphone 12 pro max models since i own one.
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Hi Shiso,
Thanks so much for the quick response.
I will pass your added details to the team for review. This is very helpful to know.
I'll be in touch if I have any updates to share.
Thank you!
Jenny
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Hi Shiso and Katherine,
Thank you for your patience while the team is working on resolving this issue.
I have a few questions below:
I look forward to your response.
Thank you,
Jenny
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Hi Jenny
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Hi Julie,
Thank you so much for letting us know!
We're happy to hear that your issue is resolved!
Please don't hesitate to contact us should you have any questions.
Thank you!
Jenny
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I deleted and reinstalled the app but now it wont allow me to reinstall when i try to sign bac into my account "we're experiencing server problems " so i still haven't been able to reinstall the app back.
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Great news!! Just tried again and seemed to have worked now and all in english 👌
thanks for the help!
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Hi Katherine,
That is great to hear! I'm glad you tried again and it's resolved the issue for you.
Thank you again for letting me know!
I'll let the team know this issue is now resolved.
Please feel free to reach out at any time.
If you have thoughts on improvement, we encourage you to submit them to the Adobe Photoshop Camera Forum here: https://photoshopcamera.uservoice.com/
We would love to see you on social media platforms. Use #PhotoshopCamera when you post, if you'd like us to feature you on our social sites. We look forward to seeing what you create!
Thank you!
Jenny