앱 실행이 안 됨

[시현29687726bjid]

맥북 사용 중인데 처음 가입하고 깔았을 땐 앱 실행이 잘 되고 있다가 갑자기 앱이 꺼지더니 그 이후로 앱 클릭해도 화면이 안 들어가지고 자꾸 꺼져요 

컴퓨터 껐다 켜보고 로그인 로그아웃도 해보고 앱 삭제했다가 다시 깔아도 봤는데 계속 그대로예요 해결 좀 부탁드립니다 급해서요

[Axel Matt]

Please Consider including the following in your question:

• Adobe product and version number
• Operating system and version number
• The full text of any error message (s)
• What you were doing when the problem occurred
• Screenshots of the problem
• Computer hardware, such as CPU; GPU; the amount of RAM; etc

Thanks. The above info will help to solve your problem.

[CoryShubert]

Hi @시현29687726bjid 

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let me know if they help.

• In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
• Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
• macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
• Restart the computer
• Sign in to Creative Cloud again.