20 minutes for "save as" PNG

Report · Apr 27, 2022

Hello.

Since I began working in Photoshop a year ago, I have been working with PNG.

I sometimes save as jpg and even less as tiff.

95% of the time it's been PNG.

For the last week, when I

save as>save a copy>PNG>smallest size

It's taking 15-25 minutes.. perhaps more since I've used task manager a couple times to quit.

The issue started while I was still on the previous version of Photoshop.

I am currently on

Photoshop version 23.3.1

Windows 10

Nvidia 1070

HP

i7 7700 3.6g 8 core

16 gig RAM

I work with panoramas a lot.

Despite the decent file sizes, I'd never experienced this until the last week.

I have read several posts in the forum that seemed related.

Their solutions haven't worked and one thread from several years ago says, "get used to it."

I think that's outmoded info though, because some of the people reporting slow save times are upset about 90 seconds to 2 minutes..

I'd sing hallelujah for a 2 minute save time at this point.

I have Reset preferences.

I have turned off GPU

I have unchecked "use compression"

I have flattened the image (was a suggestion in a thread. Wouldn't be a solution when transparency is needed.)

I have cleaned my hard drives.

I have attempted saving to different drives.

My main drive is a SSD with 400+ GB of space.

I have one more internal SSD with 110gb free and an internal hdd with 330gb free.

I also have an external hd with 4 terabytes free.

"Export as"

Is not an option since I am working in 16 bit.

Currently, the status bar is sitting at 94%.

It likes to sit there a lot.

And as I type this, I've just got the record for the longest save; assuming it saves at all.

The image is 10,800p by 5400p

That's about 2/3 the size of many of my older panos all saved as equirectangular panos.

Aaand.. 33 minutes.

At least it saved.

Why big PNG?

This isn't even full size. The resolution has been decreased.

The equirectangular projections are used both for 3d rendering and as print files.

My printer requests PNG because that's becoming the new standard as more and more people shop online.

The PNG file is used for web display and to print on demand when I have orders.

I get asked about it everytime I have a question while I'm working on a sRGB PNG.

For a bit I was convinced based on conversations in here that my printing company was dumb.. then I read an article on Best practices to prepare photos for print and it explained why sRGB PNG.

In any case, unless it's a limitation of the extension or container, why I want it is mute.

Most importantly, I want to discover what I may be doing differently to cause this.

Having reset settings, upgraded to the most recent version, and done full disk cleanups, I'm at a loss how it's suddenly become an issue.

In summary.

Save as>save a copy>PNG is suddenly taking 20+ minutes over the past week with my most recent successful save taking over 30 minutes for a 10,800 pixel by 5400 pixel image.

(I also just reduced the file size from 333m to 89m by changing the resolution to 5400x2700 and it's been 10 minutes still saving.)

I appreciate support to either resolve this or get confirmation it's the same suddenly for everyone.

Report · Apr 28, 2022

I just tested 5400x2700 RGB 16bpc (a layer filled with noise): Save as a copy PNG smallest file size timing of approx. 2 minutes to my laptop's SSD drive. Around 45 seconds for 8bpc which should be fine for both print and screen display if this is not a master file.

Saving a TIFF ZIP 16bpc, Save as a copy time was around 25 seconds.

I personally would question "best practices for print" and "PNG" being in the same sentence... One exception that I can think of, needing transparency for "layout" in office apps such as PowerPoint.

Report · Apr 28, 2022

Hello, what happened last week? windows update? Ps update? GPU driver update?

do you have content authenticity on in the prerefences? Any peculiar setting?

Could you please post the contents of help/system info so that there is more useful data to troubleshoot?

can you share a screenshot of an image open in PS that takes a long time to save?

Did you try f

Report · Apr 28, 2022

Let's see if I can get ANYTHING to post as a reply. My replies have been flagged since I first replied at 9:15am eastern

Report · Apr 28, 2022

okay, here is my 7th attempt at a reply to your questions.

AND Thank you both for your time and knowledge.

I have 32 g of ram. posted 16 initially in error.

Nothing had changed at the onset of the issue. I was merging a bunch of old unmerged panos from my LRC catalog.

AFTER the issue began, I updated to PS 23.3.1 .. that was just a couple/few days ago.
I also updated to the NEWEST Nvidia Studio Driver 2 nights ago.
Neither update served toward a resolution.

No Content Credentials turned on in Tech Previews.

Here's a screenshot of a hang at 94% with save as png. This took from 8:44 am to 9:03am to save.

And Finally, here is the info from "System Info"
THANK YOU AGAIN!

"

Adobe Photoshop Version: 23.3.1 20220419.r.426 4d24a4c x64
Number of Launches: 8
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.1645
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 32696 MB
Free memory: 25151 MB
Memory available to Photoshop: 25133 MB
Memory used by Photoshop: 84 %
SAM SDK Version: 2.0.0-main.1076
ACP.local Status:
- SDK Version: 2.4.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.8.0.19
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.90.3
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 8
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,480 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=33681465 -comment=Photoshop Version: Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c x64

[1917 ms]
Start sniffer 2022-04-28 08:41:32
# Photoshop Version: Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=33681465 -comment=Photoshop Version: Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c x64

{71 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070 index=0 preferred=1)

# devices: 1
Device 0
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Power Envelope: UNKNOWN
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# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,480 MB
VRAM: 8,480 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,142 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcsi.inf_amd64_e85ea59e0350246b\nvldumdx.dll
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D3D-ID: 7041
End platform native
{1333 ms}

{1333 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,480 MB
VRAM: 8,480 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,142 MB
API version: 2.1 (2.1.2 NVIDIA 512.59)
Device version: 2.1 (2.1.2 NVIDIA 512.59)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcsi.inf_amd64_e85ea59e0350246b\nvldumdx.dll
Driver date: 2022-04-20 000000.000000-000
Driver age: 0 months
Driver version: 30.0.15.1259
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1586 ms}

{1586 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
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Attachment: UNKNOWN
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VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 156 GB / s
Compute score: 2,415.74
Device name string: NVIDIA GeForce GTX 1070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1831 ms}

Exit code kExitNormal
End sniffer 2022-04-28 08:41:34
[kStatusNormal, kExitNormal]

[1917 ms]
Finish RunAllAPIs

[5604 ms]
Start GetSnifferResult

[5604 ms]
Finish GetSnifferResult

------- Sniffer output
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License Type: Subscription
Serial number: 96040745136666753512
GUIDBucket:
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Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\hunte\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
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C:\, 918.7G, 418.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

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AdobeOwl.dll Adobe Owl 5.5.0
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AdobePDFSettings.dll Adobe PDFSettings 1.07
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boost_chrono.dll photoshopdva 22.0.0
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DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
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dynamic-torqnative.dll Unified Extensibility Platform uxp-6.0.2-release
dynamiclink.dll photoshopdva 22.0.0
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filterport.dll FilterPort 1.1 O
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
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ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
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ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
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UPIC 2.4.1

Required plugins:

Accented Edges 23.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.3 - from the file “Filter Gallery.8bf”
Average 23.3 - from the file “Average.8bf”
Bas Relief 23.3 - from the file “Filter Gallery.8bf”
BMP 23.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.3 - from the file “Filter Gallery.8bf”
Charcoal 23.3 - from the file “Filter Gallery.8bf”
Chrome 23.3 - from the file “Filter Gallery.8bf”
Cineon 23.3 - from the file “Cineon.8bi”
Clouds 23.3 - from the file “Clouds.8bf”
Color Halftone 23.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.3 - from the file “Filter Gallery.8bf”
Conté Crayon 23.3 - from the file “Filter Gallery.8bf”
Craquelure 23.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.3 - from the file “Filter Gallery.8bf”
Crystallize 23.3 - from the file “Standard MultiPlugin.8bf”
Cutout 23.3 - from the file “Filter Gallery.8bf”
Dark Strokes 23.3 - from the file “Filter Gallery.8bf”
De-Interlace 23.3 - from the file “Standard MultiPlugin.8bf”
Dicom 23.3 - from the file “Dicom.8bi”
Difference Clouds 23.3 - from the file “Clouds.8bf”
Diffuse Glow 23.3 - from the file “Filter Gallery.8bf”
Displace 23.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.3 - from the file “Filter Gallery.8bf”
Entropy 23.3 - from the file “statistics.8ba”
Export Color Lookup Tables 23.3 - from the file “Export3DLUT.8be”
Extrude 23.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.3 - from the file “FastCore.8bx”
Fibers 23.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.3 - from the file “Filter Gallery.8bf”
Filter Gallery 23.3 - from the file “Filter Gallery.8bf”
Fresco 23.3 - from the file “Filter Gallery.8bf”
Glass 23.3 - from the file “Filter Gallery.8bf”
Glowing Edges 23.3 - from the file “Filter Gallery.8bf”
Grain 23.3 - from the file “Filter Gallery.8bf”
Graphic Pen 23.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.3 - from the file “Standard MultiPlugin.8bf”
IGES 23.3 - from the file “U3D.8bi”
Ink Outlines 23.3 - from the file “Filter Gallery.8bf”
JPEG 2000 23.3 - from the file “JPEG2000.8bi”
Kurtosis 23.3 - from the file “statistics.8ba”
Lens Blur 23.3 - from the file “Lens Blur.8bf”
Lens Correction 23.3 - from the file “Lens Correction.8bf”
Lens Flare 23.3 - from the file “Standard MultiPlugin.8bf”
Liquify 23.3 - from the file “Liquify.8bf”
Material Filter NO VERSION - from the file “MaterialFilter.8bf”
Matlab Operation 23.3 - from the file “ChannelPort.8bf”
Maximum 23.3 - from the file “statistics.8ba”
Mean 23.3 - from the file “statistics.8ba”
Measurement Core 23.3 - from the file “MeasurementCore.8me”
Median 23.3 - from the file “statistics.8ba”
Mezzotint 23.3 - from the file “Standard MultiPlugin.8bf”
Minimum 23.3 - from the file “statistics.8ba”
MMXCore Routines 23.3 - from the file “MMXCore.8bx”
Mosaic Tiles 23.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.3 - from the file “Filter Gallery.8bf”
Note Paper 23.3 - from the file “Filter Gallery.8bf”
NTSC Colors 23.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.3 - from the file “Filter Gallery.8bf”
OpenEXR 23.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.3 - from the file “Filter Gallery.8bf”
Palette Knife 23.3 - from the file “Filter Gallery.8bf”
Patchwork 23.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.3 - from the file “Standard MultiPlugin.8bf”
PCX 23.3 - from the file “PCX.8bi”
Photocopy 23.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.3 - from the file “ChannelPort.8bf”
Pinch 23.3 - from the file “Standard MultiPlugin.8bf”
Pixar 23.3 - from the file “Pixar.8bi”
Plaster 23.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.3 - from the file “Filter Gallery.8bf”
Pointillize 23.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.3 - from the file “PBM.8bi”
Poster Edges 23.3 - from the file “Filter Gallery.8bf”
PRC 23.3 - from the file “U3D.8bi”
Radial Blur 23.3 - from the file “Standard MultiPlugin.8bf”
Radiance 23.3 - from the file “Radiance.8bi”
Range 23.3 - from the file “statistics.8ba”
Render Color Lookup Grid 23.3 - from the file “Export3DLUT.8be”
Reticulation 23.3 - from the file “Filter Gallery.8bf”
Ripple 23.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.3 - from the file “Filter Gallery.8bf”
Save for Web 23.3 - from the file “Save for Web.8be”
ScriptingSupport 23.3 - from the file “ScriptingSupport.8li”
Shear 23.3 - from the file “Standard MultiPlugin.8bf”
Skewness 23.3 - from the file “statistics.8ba”
Smart Blur 23.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.3 - from the file “Filter Gallery.8bf”
Solarize 23.3 - from the file “Solarize.8bf”
Spatter 23.3 - from the file “Filter Gallery.8bf”
Spherize 23.3 - from the file “Standard MultiPlugin.8bf”
Sponge 23.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.3 - from the file “Filter Gallery.8bf”
Stained Glass 23.3 - from the file “Filter Gallery.8bf”
Stamp 23.3 - from the file “Filter Gallery.8bf”
Standard Deviation 23.3 - from the file “statistics.8ba”
Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Sumi-e 23.3 - from the file “Filter Gallery.8bf”
Summation 23.3 - from the file “statistics.8ba”
Targa 23.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.3 - from the file “Filter Gallery.8bf”
Tiles 23.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.3 - from the file “Filter Gallery.8bf”
Twirl 23.3 - from the file “Standard MultiPlugin.8bf”
U3D 23.3 - from the file “U3D.8bi”
Underpainting 23.3 - from the file “Filter Gallery.8bf”
Vanishing Point 23.3 - from the file “VanishingPoint.8bf”
Variance 23.3 - from the file “statistics.8ba”
Water Paper 23.3 - from the file “Filter Gallery.8bf”
Watercolor 23.3 - from the file “Filter Gallery.8bf”
Wave 23.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.3 - from the file “WIASupport.8li”
Wind 23.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.3 - from the file “WBMP.8bi”
ZigZag 23.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

DDS - NVIDIA Texture Tools Exporter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\NVIDIA Texture Tools for Adobe Photoshop\nvtt_export.8bi”
KTX2 - NVIDIA Texture Tools Exporter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\NVIDIA Texture Tools for Adobe Photoshop\nvtt_export.8bi”

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.9.0.51 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.9.0\"
CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7
Loaded at: 206 ms - launch time impact: 23 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"
Loaded at: 10866 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 218 ms - launch time impact: 0 ms
StockSolo – Stock Photo Search (Prepared) 2.0.7.0 - from the file "Plugin Market Place"
TK Luminosity Mask (Prepared) 1.0.4.0 - from the file "Plugin Market Place"
Web Sharp (Greg Benz) (Prepared) 3.8.2.0 - from the file "Plugin Market Place"
CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\"
CAPTURE: 2.0.26 STOCK: 2.0.40
Photoshop UXP Export-As (Loaded) 5.8.3.0 - from the file "Required Folder"
Loaded at: 1519286 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"
Loaded at: 10868 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 9561 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.4.0.20 - from the file "Required Folder"
Loaded at: 10873 ms - launch time impact: 2 ms
Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\manager.html”

Installed TWAIN devices: NONE"

Report · Apr 28, 2022

I'm at a loss. Anyone know how to contact an admin?
I've posted the requested information several times, even reframing it, and it is getting flagged flagged flagged.
Not sure if it deoesn't like me sharing my system info or if it is a harsh critic of the photo I am sharing (Screenshot of file hanging at 94% save as png)

I am oh so grateful for the support toward a resolution.

Report · Apr 28, 2022

Save as PNG hanging at b94% took from 8:44am to 9:03 am to save

Report · Apr 28, 2022

Negative on "content authenticity" in tech preview

Driver and PS version updated about 3 days ago. Issue began BEFORE the updates and I hoped it would be solved with the updates. it wasn't.

Report · Apr 28, 2022

Peas and Rice.

FOR HOURS those posts weren't here and I had gotten a message saying "flagged for spam"
So I kept attempting to share different ways.
I finally got it to go through by spliiting up my comment.

Now I come back to see if I've got a reply and the thread is a mess of repeated information.
So why in the heck am I not able to delete the repeats?

A learning curve is one thing, terrible ergonomics is another.
Should I start a new thread? Is anyone going to sort through this fing mess? I sure as he11 wouldn't.

Report · Apr 28, 2022

Sorry for the issues @Hunter Wade , yes, we are looking into this to see what we can offer as a solution.

Testing your file setup here and the large 16 bit file saved as PNG in the steps you laid out in 50 seconds, the smaler file in 12.

Thank you for supplying your sys info, not sure why it was flagged as spam but we have removed the extras. Seems like a system issue since we are not able to reproduce, but will keep trying.

Thank you,

Report · Apr 28, 2022