Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

A file doesn't open and gives me an error message saying "Impossible to open due to a program error"

New Here ,
Mar 23, 2025 Mar 23, 2025

Hello, I was working on project. Two days ago it gaves me a strange message about a text layer issue, when I tried to interact with it, it crashed Photoshop. I succeed to delete the layer and continued working on my project. Yesterday, and until now, I can't open the file at all, it keeps giving me the same message even with all I tried. What can I do ?

Thanks.

Bug Unresolved
TOPICS
Windows
47
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Mar 26, 2025 Mar 26, 2025
LATEST

Hey, @hugo_6252. Welcome to the Photoshop Community. I'll help you figure this out. 

 

As you've mentioned the Text layer, I suspect that this might be related to the issue being investigated here triggered by auto-bulleted Type Layers: https://adobe.ly/3DQiIao

 

You can try opening the file again in Photoshop on the Web (https://adobe.ly/4cfeLJa) and saving a copy if it does open.

Check how it goes with Photoshop 2025.

 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

Translate
Report