Annoying error message opening a file

[Diaz31491719wqj8]

Hi there,

Today, when attempting to edit a JPG file, I encountered an error message that prevented me to fix it:

I have attempted various files, yet the error continues to persist. I followed the instructions on the Adobe page and it appears that my configuration is correct.

Some tips to solve that annoying issue?

Thanks!

[kevin stohlmeyer]

Hi @Diaz31491719wqj8 do you happen to have Dropbox installed?

[Diaz31491719wqj8]

Hi @kevin stohlmeyer,

Yes, I have the App installed on my PC. Is the problem linked to that app?

[kevin stohlmeyer]

Yes try disabling Drop box and if the file you are trying to open is in a synced folder, move it to your desktop and try after disabling Sync.