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Bug: Photoshop online exports 0-byte files when filename has multiple periods

New Here ,
Feb 21, 2025 Feb 21, 2025

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Issue: When exporting a file with multiple periods in the filename to my computer, the resulting file is 0 bytes. No error message is presented, but the green "Document Exported" banner also does not appear. An astute observer might realize something is wrong, but a new or unaware user would likely think the file was saved successfully until they go to open the file.  

  • Photoshop version: Photoshop online. 
  • OSMacOS 15.2. Chrome Version 131.0.6778.265 (Official Build) (arm64). 


Steps to reproduce:

  1. Open an image in Photoshop Online
  2. Select "Main Menu> Export As..." and export the image to your local computer with the name: test.1.png
  3. Inspect the file on your local computer and see the file size is 0 bytes.

 

Expected result: Exported files are downloaded to computers correctly with more than 0 bytes of data when using all valid filenames. If there is an issue, the user is presented with a warning or alert.
Actual result: Exported files have 0 bytes/no data when the filename has multiple periods. The user is not presented with any indications the file was not correctly exported. 

Bug Unresolved
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2 Comments
Community Expert ,
Feb 23, 2025 Feb 23, 2025

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@sn70267044 

 

What happens when you remove all of the extra periods, leaving only the one before the file extension?

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Community Expert ,
Feb 23, 2025 Feb 23, 2025

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It has always been a golden rule of computing to never use period in the filename. It's just one of those things you don't do. Make it a habit to use underscore instead.

 

A period signals that what comes after is the file extension.

 

Often you can get away with it because Windows is smart enough to count backwards, stopping at the last period. But if, say, you have set Windows to hide file extensions, as many do, things go wrong. Just don't do it.

 

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