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Can't close popup: "Shift your perspective"

Participant ,
Sep 07, 2024 Sep 07, 2024

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When I launch Photoshop 2024 on Mac Sonoma,  a pop up says "Shift your perspective and hone in on edits by rotating the canvas." If I click "No thank you" the button changes color, but nothing happens to the pupup. If I click "Get started" the button changes color but nothing happens.

 

Quitting Photoshop renders it unresponsive, Force Quit will close the app.

 

Upon re-launching Photoshop, I'm presented with the same popup again, which will not go away. I have a deadline and can't finish my work.

Bug Unresolved
TOPICS
macOS

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5 Comments
Community Expert ,
Sep 08, 2024 Sep 08, 2024

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@Fine Art P try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Participant ,
Sep 08, 2024 Sep 08, 2024

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What I ended up doing was installing an older version of Photoshop.

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New Here ,
Sep 09, 2024 Sep 09, 2024

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I went to do this, but actually just ended up trying the following and it worked!

Edit>Preferences>Tools> and then UNcheck "Show Tooltips" box.  I just opened multiple raw files, and all looks normal and I'm able to work on the images now.

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Community Beginner ,
Sep 12, 2024 Sep 12, 2024

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Getting stuck on this pop up in particular is even more painful because the grammar is soooooo embarassing.

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New Here ,
Sep 21, 2024 Sep 21, 2024

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Same think happened to me. Your fix worked!  Thank you!

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