Can't use liquify because of a Volume Error

[frawer]

Hi,

a client of us has the Problem that he can't use the liquify tool any more. It tells him: Can't use the liquify Filter because of a Volume error.

I found a lotot of closed threads here but:1 Disabling GPU is not a solution as of all the AI Functions now in Photoshop and the other solution downgrading to an older version was from 2021.

Is anything known about this error with the acutal 26.4.1 Version?

Thanks

Frank

[Aleke]

Hi @frawer!

Could you please ask your client to go to Help > GPU Compatibility and send us a screenshot of the report dialog that opens? 😊

Also, could you share your client's System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response.

Thanks a lot!

Alek

[frawer]

Attached you find the requested information. 

System Info: https://www.dropbox.com/s/yq3x07ouge3yy57/System%20info.pdf?dl=0

[Aleke]

Hi @frawer! 😊 Thanks for sharing the System Info! Could you try resetting Photoshop preferences? This will restore Photoshop to its default state and often helps with unexplainable errors. Here's how to do it: Reset Preferences.

I also recommend checking out this handy guide to troubleshoot general GPU issues. Try the solutions here and let me know if any of them help: Troubleshoot GPU Issues.

Thanks a bunch!
Alek