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could not complete your request because of a program error

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Please help. I am trying to open images in Photoshop - sometimes it opens, and other times -especially with recently downloaded images - I get the error "could not complete your request because of a program error" with the options to click 'ok' or 'learn how to fix this'. I have done every single suggestion on the learn how to fix this page, and am still having issues. 

 

I'm on a Dell G3 3579 running Microsoft Windows 10 Home. Not sure what other system information you'd need, but any advice appreciated!

Bug Unresolved
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2 Comments
Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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First - Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back

 

Next - Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?

 

If the problem still persists - Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Thank you for your response. Unfortunately these solutions did not work 😞  I feel like it has to do with the photos that have been recently downloaded. Photos that have been on my computer for years have opened just fine.

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