could not place the document because the program error

[Mike27818303lcjv]

I'm working on project. When i decided to place PNG file, an error occured. "could not place the document because the program error". I don't know what to do. Please help me!

[kevin stohlmeyer]

What version of Photoshop are you using?

[CoryShubert]

Hi @Mike27818303lcjv sorry you are having this issue.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[Mike27818303lcjv]

Hi Kevin. I use Photoshop 2022

[Mike27818303lcjv]

Hello Cory.
"To enable the neutral color mode, navigate to Preferences > Interface and select the checkbox under the Appearance section for Neutral Color Mode." I don't have Neutral Color mode. 

[CoryShubert]

Thank you @Mike27818303lcjv please follow the steps I outlined above and let us know if this solves this issue, as well was share your sysinfo.

Thank you,

Cory

[kevin stohlmeyer]

That feature came out in version 23.5 - update your Photoshop.

It may also resolve your png issue - this was noted a while ago and I believe it was resolved in updates.