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could not place the document because the program error

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New Here ,
Jan 05, 2023 Jan 05, 2023

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I'm working on project. When i decided to place PNG file, an error occured. "could not place the document because the program error". I don't know what to do. Please help me!

Bug Unresolved
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Windows

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6 Comments
Community Expert ,
Jan 05, 2023 Jan 05, 2023

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What version of Photoshop are you using?

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @Mike27818303lcjv sorry you are having this issue.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Hi Kevin. I use Photoshop 2022

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Hello Cory.
"To enable the neutral color mode, navigate to Preferences > Interface and select the checkbox under the Appearance section for Neutral Color Mode." I don't have Neutral Color mode. 

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Thank you @Mike27818303lcjv please follow the steps I outlined above and let us know if this solves this issue, as well was share your sysinfo.

 

Thank you,

Cory

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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LATEST

That feature came out in version 23.5 - update your Photoshop.

It may also resolve your png issue - this was noted a while ago and I believe it was resolved in updates.

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