• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Crash of photoshop editing psd files exported from Capture One

0 Votes
New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Photoshop Version: 24.1.0 20221206.r.166 be4691b  x64

Betriebssystem: Betriebssystem: Windows 10 64-Bit

Capture One 22 Pro 15.2.1.9 (788d128)

 

Hi there,

Problem: We export psd files with Capture One. We edit these files in Photoshop. Then Photoshop crashes.

Analysis: It has been working in august. Problem startet in november. Check eventvwr. Check difference of the files. Updated driver for graphic prozessor, so OPENCL and OPENGL available.

Idea: Capture One has been updated. Export template has been changed.

 

So something must be in the psd file, which crashes adobe.

Find attached crash report and the setting from capture one.

 

But I have no idea, where to look. 

 

Thanks for an idea.

Annett

 

 

 

 

Bug Unresolved
TOPICS
Windows

Views

47

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Hi @Fabian269254183i50 sorry to hear this.  Curious, do other files NOT from Capture One crash Ps? Are you able to open any .psd files from a drive or desktop, do they crash Ps?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Thank you,

Cory

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

LATEST

Do you have more than one Graphics card installed?

A similar crash instance "Access Violation" was resolved here:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/adobe-photoshop-2021-crash-exception-...

Votes

Translate

Translate

Report

Report