Creative cloud documents disappeared

[Maurovec]

Hello, I have a problem, my school license for creative cloud expired, so I bought a personal license for photoshop and lightroom, but all the things saved in creative cloud documents disappeared. I would appreciate some advice on how to fix it. Thanks for your time 

[Kevin Stohlmeyer]

@Maurovec You would need access to the original account to transfer assets between accounts.

[Maurovec]

I didn't change the account because of that.

[Kevin Stohlmeyer]

You may not have changed the email but you did change the account when you changed plans from CC all apps to just PS/LR.

[Maurovec]

Okay and any ideas how I could get to those files? Thank you for your help

[Kevin Stohlmeyer]

Contact Adobe Care to assist. Since you switched plans the previous storage is not directly accessible.

Go to

https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat type "agent" to be added to the in-person queue.

You can also reach out via X/Twitter at AdobeCare