Desde que eu atualizei para a nova versão, dá erro ao utilizar a galeria de desfoque

[juplens]

Atualizei o Photoshop para a versão 24.6.0 e desde então tenho problemas na galeria de desfoque.

Ao tentar aplicar alguma das ferramentas de desfoque, ocorre uma falha na imagem conforme o anexo, e se tento editar as propriedades, o photoshop fecha.

O que pode estar acontecendo?

Utilizo o macOS Big Sur 11.7.8.

[kevin stohlmeyer]

Hi @juplens go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Quit and relaunch PS.

If that does not resolve, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

[juplens]

Ainda não funcionou.

System Info:

Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e x64

Number of Launches: 904

Operating System: Mac OS 11.7.8

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3400 MHz

Built-in memory: 24576 MB

Free memory: 12297 MB

Memory available to Photoshop: 20780 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 7.1.5

SAM SDK Version: 4.1.4

ACP.local Status:

- SDK Version: 3.2.0.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.5.3.1

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credential Helper Version: 0.5.3

Precise Color Management for HDR Display: Disabled.

Manta Canvas: Disabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU
Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 775M
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 Main Display ------- Sniffer output
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"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=199187564 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

[525 ms]
Start sniffer 2023-07-26 16:20:18
# Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64
sniffer -baseTimeMS=199187564 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

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API version: 1.0 (1.0)
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End platform native
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# displays: 1
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# devices: 1
Device 0
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Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
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GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 NVIDIA-16.0.13 )
Device version: 2.1 (2.1 NVIDIA-16.0.13 )
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16918308
Display mask: 255
End platform OpenGL
{245 ms}

{245 ms}
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# displays: 0

# devices: 1
Device 0
Name: GeForce GTX 775M
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 29 2022 02:56:50))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 12 GB / s
Compute score: 99.082
Device name string: GeForce GTX 775M
Device vendor string: NVIDIA
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
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------- Sniffer output
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All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.6 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.6 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.6, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.6 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.6.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.6.0, © 1991-2023 Adobe. 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CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0 Loaded at: 124 ms - launch time impact: 1622 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 5194 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 126 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 127 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder" Loaded at: 4879 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 5195 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 1.27.5.0 - from the file "Required Folder" Loaded at: 5195 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 5196 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.0.3.0 - from the file "Required Folder" Loaded at: 5197 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 4880 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 4881 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder" Loaded at: 5198 ms - launch time impact: 17 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 34 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/index.html” Pantone Connect 1.0.8 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html” com.pantone.v1.1.auth 1.0.8 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/auth.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/capture/capture.html” QRCode Maker Pro 1.0.3 - from the file “/Library/Application Support/Adobe/CEP/extensions/net.sytes.chuwa.qrcodemakerpro/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/manager.html” QR checker 1.0.5 - from the file “/Library/Application Support/Adobe/CEP/extensions/QR checker/index.html” Installed TWAIN devices: NONE

[kevin stohlmeyer]

Hi @juplens are you running a 2013 iMac?

[juplens]

sim

iMac 27 Late 2013

[kevin stohlmeyer]

Offhand I'd say its an issue with your graphics card. Go to Photoshop Help Menu/GPU Compatiblity - what does the report show?

[juplens]

"Your graphics processor is compatible."

[kevin stohlmeyer]

Thats a good sign. Next, try resetting your Photoshop preferences.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[juplens]

Fiz o processo de resetar e ainda segue com o mesmo problema.

[kevin stohlmeyer]

Just to confirm - Deactivate Native Canvas is still checked active?

Go to Photoshop Preferences/Performance and uncheck Multithreaded Processor.

Quit and relaunch PS.

[Vaibhav2653204627dn]

Hi @juplens hope you are doing good , what was the previous version that you were using before updating Photoshop ? And is the issue happening on every files or any specific one.Is it possible if u can share the PSD so that we can try to replicate the issue?

[juplens]

Sim, está marcado.

Desmarquei o Multithreaded Processor, ainda não resolveu o problema.

[juplens]

Olá,

Antes eu usava o Photoshop 2022.

Acontece em qualquer arquivo, de qualquer formato, seja psd, jpg, png... Sempre acontece.

[Erin26]

Hi juplens,

Please go to Preferences > Performance > uncheck, “Use Graphics Processor” and restart Photoshop.  I know the GPU compatibility report is showing the GPU is compatible, but this type of issue is often GPU related. Thank you.

[juplens]

Funcionou! Muito obrigada!