Display issues in Photoshop 23.1.1 on macOS 11.6.2

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Contributor ,
Feb 04, 2022 Feb 04, 2022

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I've had a few weird display issues happen with Photoshop lately. 

 

#1: When I open up an existing jpg and rotate it twice, the whole thing turns black and I can't see the jpg anymore

 

#2: When I open an existing psd document, instead of showing the actual file, it displays an earlier psd that I worked on in the past 24 hours or so that I previously closed.

 

#3: I cannot change the canvas size. Nothing happens when I enter new numbers.

 

What can I do to fix all of these problems?

 

I'm currently using the most up-to-date version of photoshop (23.1.1) on a macbook pro running OS Big Sur 11.6.2

 

 

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Bug Unresolved
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3 Comments
Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi,

 

We're sorry about the trouble with Photoshop 23.1.1. Would you mind telling us since when you're experiencing this issue?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Contributor ,
Feb 07, 2022 Feb 07, 2022

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Ok, I will try some of these suggestions and see what works and try to remember to post here!

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