Error en la nueva version de Photoshop

[Micaela_Gramajo8215]

Desde que actualicé la nueva versión mi Photoshop no funciona y no me permite ni abrir archivos ni imágenes para poder editar.

[AxelMatt]

In a first step try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

If his doesn't help we need more informations.

Do you get an error message? If yes, please post the message word-by-word.

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.