ERROR HERRAMIENTA DE CLONAR. ME CLONA TODA LA IMAGEN

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New Here ,
Sep 10, 2022 Sep 10, 2022

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Desde hace un par de días, la herramienta de clonar se ha estropeado, uso la última versión alquilada por un año y está actualizada.

 

Cuando trato de seleccionar una zona de imagen, me clona toda la imagen de la capa completa y se queda pegada al puntero, no me deja seguir trabajando y cuando intento borrar esta capa no me deja, a veces tengo que cerrar la foto entera. 

Este mismo problema sucede con la herramienta de pincel corrector.

 

Llevo muchos años trabajando con este programa, nunca me había pasado. He probado a reinstalarlo y quitar la copia anterior pero el problema persiste. Utilizo Window 10 - 64bits.

¿Alguien podría aconsejarme?

 

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Bug Unresolved
TOPICS
Actions and scripting , Windows

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3 Comments
Community Expert ,
Sep 10, 2022 Sep 10, 2022

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Hi!

We are sorry to hear you are having this issue. What exact version did you update to? 23.5? The reason I ask is there have been other people posing the same problem and after upgrading to 23.5 it seems to be fixed.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-program-error-when-trying-to-use-clone-sta...

Let us know if this fixes the issue, or if the problem still persists.

Michelle

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Engaged ,
Sep 10, 2022 Sep 10, 2022

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Adobe staff and developers will recommend you to reset the tool and reset the all preference.

But if that doesn't solve it, I think you should record your screen and show what's going on and report it as a bug.

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hi @Rosario260560010wu7 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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