File Info

[Diegotrevino]

Hello

I used to go in to my document`s file info using option+command+shift+i and that would take me immediately to the image info, but now I can not do it. When I try that, nothing happens.

Can anyone help me?

Thanks

Diego

[kevin stohlmeyer]

Hi @Diegotrevino it still works for me on my Mac. Perhaps try a preference reset: Go to Preferences(settings)/General and click the reset button and restart Photoshop.

[Diegotrevino]

No luck Kevin, I tried it just as you told me, and it does not pop up...

[gener7]

I moved this conversation to the Bugs forum. Maybe they can look into it.

It's happened before: https://community.adobe.com/t5/photoshop-ecosystem-discussions/file-info-does-not-open/td-p/11413807

[Diegotrevino]

Thank you very much, I hope someone can help me there.

D

[kevin stohlmeyer]

Do any of your keyboard shortcuts respond? Is it just this one specifically?

[Diegotrevino]

All of them are ok. My lap top is new, and I have used PS for many years

[nickh51322341]

I have exactly the same issue, have had for a few months and I can't seem to get round it

[gener7]

If you have Apple Care, check with them as well. (Don't remember if you already have.)