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File Info

New Here ,
May 22, 2023 May 22, 2023

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Hello

I used to go in to my document`s file info using option+command+shift+i and that would take me immediately to the image info, but now I can not do it. When I try that, nothing happens.

 

Can anyone help me?

 

Thanks

 

Diego

Bug Unresolved
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macOS , Windows

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8 Comments
Community Expert ,
May 22, 2023 May 22, 2023

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Hi @Diegotrevino it still works for me on my Mac. Perhaps try a preference reset: Go to Preferences(settings)/General and click the reset button and restart Photoshop.

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New Here ,
May 22, 2023 May 22, 2023

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No luck Kevin, I tried it just as you told me, and it does not pop up...

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Community Expert ,
May 22, 2023 May 22, 2023

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I moved this conversation to the Bugs forum. Maybe they can look into it.

 

It's happened before: https://community.adobe.com/t5/photoshop-ecosystem-discussions/file-info-does-not-open/td-p/11413807

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New Here ,
May 23, 2023 May 23, 2023

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Thank you very much, I hope someone can help me there.

 

D

 

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Community Expert ,
May 23, 2023 May 23, 2023

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Do any of your keyboard shortcuts respond? Is it just this one specifically?

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New Here ,
May 23, 2023 May 23, 2023

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All of them are ok. My lap top is new, and I have used PS for many years

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New Here ,
May 26, 2023 May 26, 2023

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I have exactly the same issue, have had for a few months and I can't seem to get round it

 

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Community Expert ,
May 26, 2023 May 26, 2023

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If you have Apple Care, check with them as well. (Don't remember if you already have.)

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