Font Family Variations Not Showing in Adobe Apps

[josephine_bog]

Hi, hoping for a little help!

A font I've been using for years has stopped showing the whole font family in adobe (photoshop, illustrator, etc). There are two different versions of the font (wide and narrow) with their own families, both have weight variations of normal italic, bold, bold italic. The bold variations are not available in adobe.

The font functions normally in other programs. The font is an OFT file, My photoshop version is photoshop 2024, and I use windows 11.

Things I have tried: cleared my windows system font cache and restarting, clearing photoshop font cache and restarting, removed the font file and tried the previous steps before reinstalling the font, and replaced the file with a backup from 2008 and restarted. 

I ran the FontTest.jsx script in photoshop and had no errors, but the log only shows 4 variations of this font, the "font style" for NarrowBoldItalic is listed as italic and NarrowItalic or NarrowBold are not there. Narrow and wide should have 4 variations each for a total of 8. (Ex for TarzanaNarrow it should be: TarzanaNarrow, TarzanaNarrowItalic, TarzanaNarrowBold, TarzanaNarrowBoldItalic).

I have attached a couple of screenshots of how the font displays in photoshop and relevant details from the FontTest log. Hoping this issue has a known solution!

Missing font family variations(Bold, BoldItalic). TarzanaNarrowItalic displays correctly.

Variation is listed as italic althought the font displayed is TarzanaWideBoldItalic.

Relevant FontTest Log:
Font 1216
Font family: TarzanaNarrow
Font name: TarzanaNarrow
Font parent: [Application Adobe Photoshop]
Font postScriptName: TarzanaNarrow
Font style: Regular
Font typename: TextFont

- Created text layer.
- Font applied: TarzanaNarrow
- Font Test Result: PASS
Font 1217
Font family: TarzanaNarrow
Font name: TarzanaNarrowBoldItalic
Font parent: [Application Adobe Photoshop]
Font postScriptName: TarzanaNarrowBoldItalic
Font style: Italic
Font typename: TextFont

- Created text layer.
- Font applied: TarzanaNarrowBoldItalic
- Font Test Result: PASS
Font 1218
Font family: TarzanaWide
Font name: TarzanaWide
Font parent: [Application Adobe Photoshop]
Font postScriptName: TarzanaWide
Font style: Regular
Font typename: TextFont

- Created text layer.
- Font applied: TarzanaWide
- Font Test Result: PASS
Font 1219
Font family: TarzanaWide
Font name: TarzanaWideItalic
Font parent: [Application Adobe Photoshop]
Font postScriptName: TarzanaWideItalic
Font style: Italic
Font typename: TextFont

- Created text layer.
- Font applied: TarzanaWideItalic
- Font Test Result: PASS

[josephine_bog]

Update: When I deactivate TarzanaWideBoldItalic and open photoshop again the italic variation in photoshop shows as the correct TarzanaWideItalic. So photoshop CAN access the different variations. 

Before I noticed this issue I had been using FontBase to activate and deactivate fonts, because I use this and other fonts often, I quit FontBase and moved the fonts to the system font folder. I'm not sure if this issue was happening before that. The next thing I will try is trying to see if the fonts are activated in two places at once and causing a disruption? Maybe rollback FontBase to a previous version? Like I said, the fonts are displaying correctly in other apps so I am not optimistic that that will help, but might help narrow things down.

It seems like photoshop is reading Font Style in a weird way and maybe categorizing multple variations in the same way and making it so it can only display one, is there a way to check how the fonts define their styles?

[BrettN]

How did you install the fonts? I just installed via Adobe Fonts and it works on my end. I have 8 total fonts available, 4 each across two families (Narrow and Wide). I notice that the font is named "Tarzana Nar OT" on my end, while it is "TarzanaNarrow" on yours. That seems like you are acquiring the fonts from a different source. Maybe you just need to uninstall and reinstall the fonts? 

[josephine_bog]

Hi, thanks for your response. I installed the font by putting it in window's system font folder. I have tried uninstalling and reinstalling the fonts multiple times, including clearing cache The font is not an adobe font, it is my own license from emigre. Could adobe's cc fonts be interfering with how the license font is read?

[BrettN]

You may have purchased the font from another vendor, but it is a font which is available to you through your Creative Cloud subscription at no extra cost. The fonts in the Adobe Fonts library come from many different creators, not just fonts we have produced. So it should be the exact same font as the one you have from Emigre. It would be interesting to see if our version works and it may be a very simple solution.

But no, our licensing would not interfere with your font from a different vendor, it would be using a completely different licensing model. While they would be the same font, the rest of the file would be different, it's licensing data would not be looking to us for resolution. Also, if you don't install the font from us, there is no way for ours to conflict with yours. 

It sounds like you've already followed the steps in https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html.

I tried getting the font from another source and it is working for me there as well. From this source, I did notice that there is a mix of OpenType and TrueType formats. What format are the files you are working with? Is it a mix, or are they all the same? 

[josephine_bog]

It'd a real bummer to have to rely on CC fonts to upkeep projects because of a bug in the program, I'm not the only on that feels that way. CC fonts are a great convience, but for those of us that work long term... foundries don't ask for their licenses back from individuals that already own them.

I tried the CC Tarzana font and had the same issue. All of the Tarzana font files I have are OTF (opentype) and they work fine in other apps. I managed to resolve the issue on my end by redefining the font styles. Thanks for your help.