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Generative Fill Error Message "Something Went Wrong Please Try Again"

New Here ,
Jul 19, 2024 Jul 19, 2024

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For a couple days now, everytime I try to use generative fill on Photoshop I am met with the error message "Something went wrong. Please try again." It loads for about 2 seconds or less and then that message pops up. I tried downoading the beta version of Photoshop as well and the same thing is happening there too. I haven't been able to find a fix and can't find any information on if a server is down. It is happening to everyone that has a seat on my company's adobe subscription.

Bug Unresolved
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macOS

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3 Comments
Community Expert ,
Jul 19, 2024 Jul 19, 2024

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status.adobe.com shows no issues with Firefly AI. Have you checked your firewall settings to insure Adobe, Firefly, and Photoshop are allowed? In other cases, a patch/firmware update blocked them.

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New Here ,
Jul 19, 2024 Jul 19, 2024

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The firewall setting on my mac is toggled off. Is this the right place to be looking?Screenshot 2024-07-19 at 3.56.32 PM.png

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Community Expert ,
Jul 22, 2024 Jul 22, 2024

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@Taylor37686785w2im I would start with your router not the Mac.

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