Generative Fill Error Message "Something Went Wrong Please Try Again"

[Taylor37686785w2im]

For a couple days now, everytime I try to use generative fill on Photoshop I am met with the error message "Something went wrong. Please try again." It loads for about 2 seconds or less and then that message pops up. I tried downoading the beta version of Photoshop as well and the same thing is happening there too. I haven't been able to find a fix and can't find any information on if a server is down. It is happening to everyone that has a seat on my company's adobe subscription.

[Kevin Stohlmeyer]

status.adobe.com shows no issues with Firefly AI. Have you checked your firewall settings to insure Adobe, Firefly, and Photoshop are allowed? In other cases, a patch/firmware update blocked them.

[Taylor37686785w2im]

The firewall setting on my mac is toggled off. Is this the right place to be looking?

[Kevin Stohlmeyer]

@Taylor37686785w2im I would start with your router not the Mac.